Head Clerk

Role Description The Head Clerk at DF Care - Hospital de Transição is a part-time remote role responsible for coordinating administrative and clerical activities that support smooth hospital operations. Daily tasks include managing patient and administrative records, updating databases, organizing digital files, and preparing reports for clinical and management teams. The Head Clerk tracks schedules, assists with documentation for admissions and discharges, and ensures that policies and procedures are accurately recorded and accessible. This role also involves responding to email and phone inquiries, routing information to the appropriate departments, and supporting billing and documentation processes. The Head Clerk collaborates with multidisciplinary teams, maintains confidentiality, and follows established standards for data integrity and regulatory compliance.
Qualifications

• Strong organizational and time-management abilities, including prioritizing multiple tasks and meeting deadlines in a remote environment.
• Proficiency with office software (such as word processing, spreadsheets, email, and database systems) and comfort working with digital records and documentation tools.
• Clear written and verbal communication skills for interacting with clinical staff, management, and external contacts in a professional manner.
• Attention to detail and accuracy in handling records, preparing reports, and reviewing documentation.
• Demonstrated reliability, discretion, and adherence to confidentiality and data protection standards, especially regarding patient information.
• Ability to work independently with minimal supervision while collaborating effectively with remote and on-site teams.
• Prior administrative or clerical experience in healthcare or a similar regulated environment is beneficial.
• High school diploma or equivalent required; additional training or coursework in administration, health services, or related fields is an advantage.