Head of Amazon Agency Operations - Operations Lead

Hiring: Head of Amazon Agency Operations / Senior Operations Manager

AMZSPARKS | Full-time | Remote

PLEASE FILL THIS FORM TO PASS TO NEXT STAGE- https://forms.gle/JuVCnq1nXciXkgpt8

We’re looking for an experienced Amazon operator who can take ownership of our delivery department and become the founder’s operational right hand.

The mission: take day-to-day operations off the founder’s plate while improving client results, team accountability and delivery quality.

You’ll lead our PPC Lead, Catalog Lead and Client Success / Delivery Manager—with responsibility for the performance of their teams.

What you’ll own

• Technical leadership: Review PPC strategies, catalog issues, listing content and creatives. Challenge weak recommendations, identify root causes and hold specialists accountable for the quality of their work.
• Team performance: Set department and individual KPIs, review results, resolve missed deadlines and ensure tasks meet clear quality standards.
• Client outcomes: Connect each client’s goals to an actionable delivery plan. Join important client meetings, handle escalations and identify relevant upsell opportunities.
• Capacity and resources: Balance workloads, identify skill gaps and recommend hiring, training or tools before delivery suffers.
• Systems and AI: Improve ClickUp workflows, SOPs, reporting and quality checks. Identify repetitive work suitable for automation, with the ambition to automate or materially streamline 40–50% of suitable recurring tasks while maintaining quality.
• Founder reporting: Present a clear weekly view of client performance, employee output, risks, corrective actions and decisions needed. Bring recommendations and own their execution.

Who we’re looking for

• 5+ years of relevant Amazon experience, including leadership responsibility in an agency, ecommerce company or multi-brand business.
• Currently operating—or recently operated—as an Operations Manager, Head of Amazon, Senior Account Director or equivalent, with evidence of leading teams and multiple accounts.
• Strong hands-on command of Amazon PPC and catalog operations, plus sound judgment in creatives, listing content and conversion improvement.
• Working knowledge of product development, sourcing, inventory and supply chain—and how these affect account performance.
• Proven ability to lead experienced specialists, verify their work and address underperformance directly and professionally.
• Confident English communication: comfortable leading client calls, defending recommendations and challenging the founder constructively.
• Practical experience using AI and automation to improve workflows, with examples of measurable time savings or better delivery.

What success looks like

Within your first 90 days, you should have established clear accountability across the department, reliable performance reporting and a prioritized improvement plan—with visible progress in delivery, workload management and reduced founder involvement.

Compensation: Competitive base salary aligned with experience, with performance incentives to be discussed.

Application Question(s):

• Have you filled this form to get considered for next round?

https://forms.gle/JuVCnq1nXciXkgpt8

Work Location: Remote