Head of Cloud, Platforms & Security

Role Overview The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience. Key Responsibilities Platform Reliability & Resilience Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks). Define and enforce SLOs/SLAs for uptime, latency, and incident response. Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery). Establish proactive monitoring, observability, and incident management practices. Cloud & Infrastructure Strategy Own and evolve the cloud strategy (Azure-first) , ensuring scalability, cost optimization, and security. Drive adoption of platform engineering principles (self-service infrastructure, standardized environments). Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision. Continuously optimize cloud spend vs performance . Network & Store Connectivity Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments. Own vendor relationships for ISP, SD-WAN, and network services . Minimize downtime through redundant connectivity and intelligent failover strategies. Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services. Security & Risk Management Lead enterprise-wide cybersecurity strategy , including identity, endpoint, network, and cloud security. Ensure compliance with audit requirements, and data protection standards . Drive continuous improvement in threat detection, response, and employee security awareness . Partner with leadership to manage risk posture and incident readiness . IT Operations & Vendor Management Oversee IT operations including service desk, infrastructure support, and managed services . Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency . Establish clear KPIs and SLAs across all external providers. Drive a culture of operational excellence and continuous improvement . Employee Experience & Support Excellence Own the end-user technology experience across corporate and retail. Drive improvements in: CSAT (Customer Satisfaction) Ticket resolution times and SLA compliance Deliver modern, frictionless tools and support aligned with a digital-first workplace . Elevate IT from a support function to a product-oriented service organization . AI, Automation & Future-Ready Operations Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support). Reduce manual effort through: Automated provisioning and deployments Intelligent incident management AI-powered service desk capabilities Build a scalable operating model that supports growth without linear cost increases. Stay at the forefront of emerging technologies to continuously evolve the platform. Key Success Metrics System Availability / Uptime (%) Mean Time to Detect (MTTD) & Resolve (MTTR) Store connectivity uptime CSAT (Employee Experience) Ticket SLA compliance Cloud cost efficiency (cost vs usage) Security posture & audit outcomes Automation rate / reduction in manual operations Qualifications & Experience Required 10–15+ years in IT infrastructure, cloud, and security leadership roles Proven experience managing enterprise-scale cloud environments (Azure preferred) Strong background in networking and distributed retail environments Deep expertise in IT operations, incident management, and reliability engineering Experience managing third-party vendors and managed services at scale Preferred Experience in retail, fashion, or omnichannel environments Exposure to modern composable architectures and Data Hub concepts Familiarity with AI-driven IT operations (AIOps) and automation platforms Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security Leadership Profile Operates with a product mindset , not just service delivery Balances operational discipline with innovation Data-driven decision maker with strong execution rigor Communicates effectively with executive leadership and business stakeholders Builds high-performing teams aligned with future-ready capabilities Why This Role Matters This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization . By building a resilient, secure, and intelligent platform foundation , the Senior Director will directly power innovation across commerce, supply chain, and customer experience. Benefits Paid Time Off Clothing Allowance Generous Employee Discount Paid Parental Leave Membership to Calm and access to other wellness benefits Medical, dental, vision and ancillary benefits 401k Our in office policy is in office, 4 days a week with 1 remote. Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.