Head of Customer Insurance CEE

Location & Working Model:

The position offers a hybrid working arrangement. We are open to candidates based in different European locations, with the exact place of work to be determined and agreed upon with the successful candidate during the recruitment process.

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

As Head of Insurance – CEE, you will be responsible for driving the growth and development of DHL's customer insurance business across Central and Eastern Europe.

You will lead regional insurance sales and business development activities, strengthen relationships with customers and insurance partners, and work closely with DHL business units to expand insurance solutions across the region.

Combining your expertise in cargo and transport insurance with strong commercial and leadership skills, you will play a key role in developing the regional insurance strategy, increasing market share and ensuring high-quality insurance solutions for DHL customers.

Your tasks:

• Lead and develop DHL's customer insurance sales and distribution business across Central and Eastern Europe, in close collaboration with regional business units.
• Drive business growth, increase insurance sales revenue and expand policy placement across the region.
• Develop and strengthen relationships with DHL business units, customers, insurance partners and brokers.
• Lead regional insurance product development, ensuring alignment with global standards and addressing specialized customer segments such as wine & spirits, perishables, intellectual property and healthcare.
• Provide training, sales guidance and technical insurance expertise to regional and national teams, supporting the integration of insurance solutions into DHL's sales activities.
• Manage relationships with the regional insurance market and develop solutions for insurance placements outside existing captive arrangements.
• Oversee regional insurance processes, systems and integrations, including sales, policy documentation, certificates and claims management.
• Ensure compliance with local insurance and tax regulations, working closely with global regulatory and compliance teams.
• Monitor business performance, sales P&L, pricing and market trends, providing regular reporting and recommendations to support strategic decisions.
• Support regional and global marketing initiatives, customer workshops and strategic sales activities.

Your profile:

• 3–5 years of experience in a leadership or senior management role within insurance sales, business development or distribution.
• Proven track record of developing insurance business, driving revenue growth and building strong customer relationships.
• Strong commercial, strategic and stakeholder management skills, with experience managing relationships with corporate customers and insurance partners.
• Experience in cargo, marine or transport insurance is required.
• Familiarity with global cargo insurance programmes, fronting arrangements and insurance distribution networks would be an advantage.
• Understanding of marine cargo insurance, including claims handling, policy wording, product development and pricing would be an advantage.
• Experience working in or with logistics companies, freight forwarders, insurance companies or insurance brokers would be an advantage.
• Experience working across Central and Eastern European markets is preferred.
• University degree in Business Administration, Insurance, Economics or a related field.
• Fluency in English.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.