Head of Customer Success & Commercial Operations – AI-Driven

About the role:

We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.

Our ideal candidate would have:

• Lead, develop and scale high-performing international Customer Success teams.

• Drive customer adoption, retention, recurring revenue growth and commercial performance.

• Transform business operations through AI, automation and innovative working methods.

• Optimise customer lifecycle management, commercial processes and CRM effectiveness.

• Establish a strong performance culture based on accountability, measurable results and continuous improvement.

• Collaborate across commercial, product and technology teams to accelerate growth and scalability.

We also value very positively:

• Outstanding track record in B2B SaaS, ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance.

• Proven experience transforming and scaling Customer Success organisations, with significant, measurable achievements.

• Strong, hands-on leadership skills and experience managing international teams.

• Practical AI and automation expertise, with successful implementation of solutions delivering tangible business results.

• Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change.

• Strong analytical capabilities, SaaS business understanding and CRM expertise.

• Fluent English; additional languages are an advantage.

We are the first company to:

Join an international technology company at the intersection of AI, aesthetic medicine and practice growth, with the opportunity to shape commercial operations, lead transformation and make a direct impact on business performance.

We value proven achievements, practical execution and the ability to deliver exceptional results.

If you want to stand out, also send a short video as to why you would be the ideal fit for this role.