Head of DACH

Sinch’s vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

Description

As Head of the DACH region, you will be leading a sales team and will be responsible for achieving the next level of growth in the region. You will drive revenue and gross profit growth through expansion of our largest existing customers, new logo acquisition and leverage partnerships. You will take over a team in transition: stabilising and rebuilding it is as much part of the job as hitting the number. This is a role for a leader who knows how to grow in usage-based, price-competitive markets, not only top-line revenue.

Key responsibilities:

• Primary responsibility of delivery on regional sales targets, revenue growth, gross profit growth.

• Grow and protect our largest DACH accounts: own account plans, expansion and cross-sell, and defend margin where prices are under pressure.
• Stabilise, retain and rebuild the DACH team, including hiring for open roles in the first 6 months.

• Build and drive a go-to-market strategy in alignment with global motions to win business, set goals for team, manage and direct staff to be successful.

• Drive regional growth by orchestrating a unified sales motion, collaborating closely with Marketing, SDR, Customer Success and Partner organizations to accelerate pipeline generation and maximize market penetration.

• Actively identify business opportunities with prospective customers

• Responsible for managing your business OPEX (ex. Sales, salaries, commissions, marketing, travel and expenses) within the allocated budget.

• Monitor customer, market and competitor activity and provide feedback to company leadership and other company functions.

• Participate and represent Sinch at relevant industry and network events.

• Actively manage, develop and lead the team, both in terms of performance, enablement and engagement and build a culture of accountability for results.

The role report to the EVP, EMEA and is based in Munich, Germany. We expect the candidate to support a strong office culture and presence in the SINCH Munich Office.

Requirements

To be successful in the role you have a strong commercial mindset blended with a passion for people, culture and brand, essential ingredients to lead our regional team.

• Minimum 10 years in B2B enterprise sales of usage-based, API or communications services (e.g. CPaaS, CCaaS/contact centre, UCaaS, telco, cloud infrastructure, customer engagement platforms), including at least 5 years leading sales teams.

• Proven track record of growing revenue and gross profit within large existing accounts, ideally in a market with price pressure.
• Experience leading a team through change: stabilising, hiring and rebuilding while still delivering the number.

• Demonstrated success in leading sales teams to exceed targets in a fast-paced environment.

• Established network and credibility with enterprise buyers across Germany, Austria and Switzerland.

• Experience building revenue with and through partners.

• Strong knowledge of sales pipeline development, forecasting, and sales methodologies.

• Excellent communication, coaching, and team building skills.

• Superior negotiations and closing skills.

• A natural collaborator who thrives in matrixed organization.

• Proficiency with AI tools, CRM tools and sales analytics platforms.

• Fluency in German and English is required.

Our corporate language is English, please submit your application in English.

Our hiring process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Salary

The annual salary for this position is between EURO 120.000 – 170.000. This role is also eligible for bonus. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.