Head of Delivery

In this role, you’ll help define how we deliver, grow our delivery leadership, and prepare the organisation for new project-based and agentic ways of working.

Key Responsibilities

Lead the transformation from a dependent, hours-based resourcing center to an independent, project-based delivery center

• Enabling Centric Romania to own delivery end to end - the estimate, the commitment and the plan behind it, scope and change control, quality, team shape and method, risk and escalation, and delivery margin
• Designing the delivery career paths and defining roles
• Building the delivery governance framework: lifecycle stage gates, engagement tiering, decision rights and escalation thresholds - plus estimation, bid governance, delivery assurance, escalation management and margin accountability by engagement
• Taking the hands-on Delivery Manager role on critical or recovery engagements, for as long as it takes to stabilize them and hand them back
• Establishing the measures a delivery center runs on
  
  

Design the agentic delivery model, jointly with the Head of AI

• Co-designing the agentic SDLC - ways of working, roles, methodology, governance, ceremonies, artefacts, team shape, metrics, and the standard path from requirements to release
• Owning the move to spec-driven delivery, in coordination with the Product and Business Analysis Coordinator - requirements written as structured, machine-readable specifications with acceptance criteria precise enough for agents to build against and humans to judge - and the consequences for definition of ready, business analysis, estimation and review capacity
• Extending the delivery governance framework to agentic work: human-in-the-loop and automated quality gates, human ownership of requirements, architecture and release approval, audit evidence and IP provenance, and the client-facing position on disclosure and change control - within the group's security and EU sovereignty requirements
• In sync with the Head of AI, owning the measurement system that makes agentic delivery provable - baselines captured before any implementation starts, with cycle time, defect escape rate, stability, effort and team size tracked release by release, and the discipline that what we measure in the pilots is what we are willing to underwrite in a contract
• Reshaping delivery teams for agentic work - from today's larger teams to smaller, more senior pods, with engineers moving from manual coordination and testing toward domain modelling, architecture coherence and the supervision of agents
  
  

Align the portfolio to three delivery and pricing models

• Reviewing how our current agile and scaled agile delivery model performs under time and materials on a fully loaded cost basis, and designing the delivery operating models that fixed-price and outcome-based work require - each complete with its own governance, roles, ceremonies, artefacts, estimation and change control, risk management and metrics
• Building the delivery operating model for fixed-price contracts - scope definition, estimation using real delivery data, bid qualification, contractual change control, risk and contingency, cost-to-complete forecasting and delivery assurance - and, for outcome-based work, the measurement, attribution and contractual maturity on top
• Setting and holding a portfolio target for the revenue mix, and accelerating the migration away from time and materials at a pace that does not disrupt delivery to clients
• Designing and implementing the delivery metrics that show whether we are on track against our commitments
  
  

Build the new delivery organization

• Designing the target delivery organization, together with the Extended Management Team, and leading the change into it as a horizontal across both verticals
• Establishing delivery autonomy and ownership in Romania, and defining the interaction model with the group product organization, which retains ownership of the products
• Building delivery leadership capability - delivery managers and project managers - for the team shape we are moving toward
• Being a credible delivery voice with internal and external clients, and accompanying them through the transition from buying capacity to buying outcomes
  
  

What We Offer

• Salary package based on your level of expertise and experience
• Extensive career development opportunities (technical, soft skills, and foreign language courses; conferences; certifications)
• Hybrid type of work: the possibility of working from home and from the office
• Health insurance with Arcadia for you and your significant other
• 25 vacation days a year
• Loyalty days – additional vacation days for people employed for a certain number of years
• Sports package
• Yearly vouchers for glasses
• Free parking space at Palas or free public transportation
• Meal tickets
• Anniversary bonus
• Pillar III pension fund plan
• CSR involvement - yearly budget for donations & a day off for volunteering
• Company events
  
  

About Centric

At Centric, we build IT- solutions powering everyday life. Whether you're signing in to a government portal, checking out at the register, or getting work done in a digital workspace, our IT services support the moments that matter for millions of people. Our clients span government, finance, retail, and logistics. Across these domains, every day brings new challenges and opportunities to grow.