Head of Enrollment

Department Contact: Andrew Sedillo, andrew10@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: New Mexico State University’s Global Campus, in support of the New Mexico Online Hub, seeks a Head of Enrollment Services to partner with New Mexico institutions on enrollment strategy, establish measurable program goals, and lead a student-centered enrollment model from initial inquiry through first-semester registration. This individual will lead the Hub’s One-Stop Counselors, develop consistent workflows with partner institutions, and use enrollment data to identify opportunities for improvement and better support students throughout the enrollment process.
Work Location: Fully remote. New Mexico residents are preferred but not required. Occasional in-state travel and in-person event participation may be required. A dedicated workspace and reliable high-speed internet are required. This position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.
Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

Position Details

Position Title: Head of Enrollment

College/Division: NMSU Global Campus

Department: 960002-NM ONLINE HUB

Location: Remote

Offsite Location (if applicable):

Target Hourly/Salary Rate: $91,138.38; Commensurate with qualifications.

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Contingent upon funding

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Job Duties and Responsibilities: Position Summary
The New Mexico Online Hub seeks a Head of Enrollment Services to partner with New Mexico institutions on enrollment strategy, set measurable program goals, and lead a student-centered enrollment model from first inquiry through first-semester registration.
The Head of Enrollment Services will lead the Hub’s One-Stop Counselors, establish consistent workflows with each partner institution, and use enrollment data to identify where students need help. The position requires someone who can build strong campus relationships while holding the enrollment process to clear standards for responsiveness, accuracy, and follow-through.
Funding Contingency: This position is contingent upon the availability and continuation of state funding supporting the Online Hub initiative. Continued employment is subject to the availability of funding and applicable budgetary approvals.

Qualifications

Required Education and Experience:
Associate's Degree + 10 years of relevant experience or a Bachelor's degree + 8 years of relevant experience. Master's degree or higher preferred.

Equivalent Qualifications:

Preferred Qualifications:
● Master’s degree.
● Experience supporting online programs or multiple institutions.
● Experience with Slate, enrollment funnel reporting, and campaign-to-enrollment analysis.
● Knowledge of New Mexico higher education and the needs of working learners.

● Bachelor’s degree and progressively responsible experience in higher education enrollment, admissions, recruitment, advising, or student services.
● Experience supervising staff and improving service workflows.
● Ability to build productive relationships across institutional departments and with external partners.
● Experience using a CRM or student information system to manage outreach, track progress, and report results.
● Strong communication, problem-solving, and organizational skills.
● Commitment to serving students from varied backgrounds, including adult, transfer, and first-generation learners.

Special Certification/Licensure:

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.