Head of Global Retention- Senior Director/VP (Hybrid- NYC)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Global Head of Retention leads the company’s approach to keeping and growing its existing client base. This role is responsible for building a clear, consistent, and scalable retention strategy that helps protect revenue, improve renewals, and supports long-term growth.

Working across internal teams and regions, this leader strengthens how retention is managed across the business — from identifying risk early to improving renewal planning and execution. The role brings structure, visibility, and alignment to retention efforts, helping the organization take a more proactive approach to client value, risk management, and renewal success.

Responsibilities

• Leads the development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences.

• Defines and improves retention standards, frameworks, and playbooks across client segments, linking renewal processes, client experience, escalations, executive engagement, and value realization.

• Owns risk segmentation and maintains a forward-looking view of retention and renewal risk, including contract expirations, commercial exposure, service concerns, client sentiment, product dependencies, and delivery commitments.

• Partners internally with Segment Leads, PALs, Account Managers, and client teams to embed retention into account strategy, executive alignment, business reviews, roadmaps, and renewal planning.

• Drives collaboration across GSMS, business units, and support teams to focus resources, act early on at-risk accounts, and remove barriers to successful renewals.

• Tracks and communicates retention performance, key trends, and root causes, while helping improve retention metrics, incentive structures, and account management / renewal capabilities.

Qualifications:

• Bachelor’s degree in Business, Management, Marketing, or a related field.

• Leadership experience in client success, account management, retention, renewals, or revenue operations.

• Proven experience building and scaling global operating models.

• Demonstrated success leading cross-functional initiatives in a matrixed organization.

• Strong experience with KPI development, scorecards, and performance management.

• Executive-level communication and stakeholder management experience.

Required Leadership Competencies:

• Enterprise leadership and cross-functional influence.

• Strong strategic and operational execution capabilities.

• Ability to align diverse stakeholders around common goals.

• Analytical decision-making and performance management.

• Deep understanding of client retention, renewal strategy, and account health management.

• Strong communication and governance leadership skills.

Compensation Range: The salary range for this position is between $180,000.00- $195,000.00 USD.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.

Salary Range:

Requisition Compensation Range - Minimum

Requisition Compensation Range - Maximum

Bonus Eligible:

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

About Us

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.

Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

Working at Broadridge

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.