Head of Learning & Development - Burnaby, BC

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week. Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations. In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare. If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight. What You’ll Do The Head of Learning is responsible for defining and leading the Learning & Development strategy, curriculum, and delivery model for Specsavers Canada. This role ensures learning across store teams and current and future franchise partners is relevant, widely adopted, and drives measurable improvements in capability, engagement, and readiness, including ownership of compliance and mandatory training. This is a strategically focused leadership role, centred on curriculum design, prioritisation, global alignment, and business impact—rather than delivery volume or attendance. Key Responsibilities Learning & Development Strategy Define and own Canada’s L&D strategy, building a clear, scalable curriculum that supports store team capability, franchise partner readiness, and development across all career stages, while continuously evolving to meet business growth and changing needs. Curriculum Ownership & Relevance Own the end-to-end curriculum architecture, ensuring learning content addresses current operational and commercial needs, closes identified capability gaps, and builds the skills required for sustainable, high-performing Partnerships Adopt a global-first approach — leverage and adapt existing global content wherever possible, avoiding unnecessary local duplication, and develop Canadian-specific content where global solutions do not meet local needs Learning Delivery & Adoption Design and embed a blended learning model (in-person, virtual, on-demand) that drives strong engagement and integrates learning into day-to-day operations in partnership with cross-functional leaders in Retail, Clinical, Partner Development and Operations. Leadership, Governance & Collaboration Provide strategic leadership across L&D, Pathway, and Partner Development, influencing priorities and investment decisions, while representing Canada globally and collaborating across markets to drive alignment and best practice. What We’re Looking For Senior leadership experience in Learning & Development, capability, or talent functions within complex or high-growth organisations Experience in a franchise model or highly customer-focused retail environment is strongly preferred Demonstrated ability to design and lead end-to-end learning systems and curriculum—beyond individual programs Strong strategic judgement with the ability to prioritise effectively and make clear, confident decisions Experience working with global frameworks and collaborating across international markets Proven ability to build trust and credibility with senior leaders, Partners, and operational teams Compensation: $147,000 - $161,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience Speccies’ Benefits 4 weeks of vacation and 1 paid volunteer day per year 1 extra paid day off plus an eyecare voucher to celebrate your birthday. Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day. Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program. Quarterly bonuses, based on your performance. Annual Profit Share program to recognize your part in Specsavers’ success. Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea. On‑site wellness offerings in-office, including RMT and yoga sessions. Team and company social events, including holiday and annual celebrations. Behaviours We Value Collaborative : We work together as one Specsavers to deliver on our purpose Curious : We question, explore , and seek out diverse perspectives to develop our knowledge and understanding Courageous : We challenge the status quo, we experiment with good ideas, and we are brave, bold , and fast in our decision making Compassionate : We care, support , and help each other Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term We hope that in applying with us, you value these things as well! Our Hybrid Work Model Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving. Equal Opportunity Employer At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team. Accessibility and Accommodations We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience. #LI-ED1 #LI-Hybrid