Head of Operations

Head of Operations The Opportunity Waytobill is entering an exciting growth phase, and we are looking for a highly capable operator who can take ownership of our internal operations and execution engine. This role is designed to relieve the Founder & CEO from day-to-day operational activities, enabling greater focus on commercial growth, sales, and strategic partnerships. You will be a central figure in the company — ensuring that finance, compliance, vendors, internal processes, and key projects run efficiently and professionally in a regulated fintech environment. This is an ideal role for someone who thrives in fast-paced scale-up environments, enjoys building structure from scratch, and wants broad responsibility with direct impact. Role Mission Build and run a world-class operational backbone for Waytobill, ensuring scalable processes, strong control, and smooth execution across finance, compliance, partnerships, and internal operations. Key Responsibilities Finance & Business Control Own relationship with outsourced accounting partners across multiple markets Manage monthly forecasting, budgeting, follow-up, and financial reporting Support CEO with cash planning, board reporting, and financial insights Ensure finance operations are scalable, accurate, and timely Compliance & Regulatory Coordination Own day-to-day management of outsourced compliance partners Coordinate remediation and follow-up from audits, controls, and first-line compliance activities Ensure internal processes meet standards expected in a regulated fintech environment Drive operational readiness as regulatory requirements evolve Vendor & Strategic Partner Management Manage commercial and operational relationships with partner banks, card schemes and key vendors Negotiate agreements, pricing, SLAs, and service improvements Ensure vendor ecosystem supports growth, resilience, and cost efficiency Process Design & Automation Build internal processes from scratch where none exist Identify inefficiencies and automate workflows using modern tools Create documentation, ownership structures, and scalable operating rhythms Bring order, clarity, and repeatability to a growing business Cross-Functional Operations & Projects Act as internal project manager for strategic initiatives Drive implementation of new systems, launches, and operational changes Solve day-to-day operational issues quickly and pragmatically Become the “go-to executor” who gets important things done Sales Operations Support Own CRM hygiene, pipeline reporting, and commercial dashboards Improve prospecting workflows and commercial tooling Support CCO and sales team with behind-the-scenes enablement Increase overall sales productivity through operational excellence Who You Are Experience Proven track record in a high-growth startup or scale-up environment Experience from fintech, payments, SaaS, or another regulated technology business strongly preferred Experience managing external providers (finance, legal, compliance, vendors) Used to operating close to founders / senior leadership Skills Strong analytical skills with commercial understanding Excellent project management and execution capability Structured, detail-oriented, and highly reliable Strong stakeholder management across internal and external parties Comfortable handling ambiguity and solving problems independently Strong systems mindset and interest in automation Mindset Builder mindset — you create scalable solutions rather than maintain broken legacy structures Hands-on and pragmatic High ownership and accountability Low ego, high output Enjoys pace, change, and responsibility Education Likely degree in: Economics / Finance Law Business Administration Or equivalent relevant background Location: Stockholm, Remote Reports to: CEO Remote status Hybrid About Waytobill Waytobill began with a bold idea: it’s time to kill the bill. Not the bill itself — but the outdated billing systems that cause friction, churn, and unnecessary manual work. We saw businesses losing money because payments failed for reasons they couldn’t control. We saw support teams spending hours chasing failed transactions. We saw customers abandoning brands because paying was harder than it had to be. So we built an orchestration platform that eliminates these problems before they happen. Reliable. Intelligent. Automatic. That’s Payment Leadership — and that’s why we’re here. Founded in 2020 Co-workers 12