Head of People Operations

Head of People Blackwall is a fast-growing, founder-led cybersecurity and hosting SaaS company. We have grown from around 30 to over 100 people in under two years and continue to scale globally. We operate as a fully remote business across multiple countries, cultures, and employment models. This role is for a senior People leader who can thrive in a fast-moving, occasionally messy, founder-driven environment and who is comfortable building structure while the organisation continues to evolve. The role You will lead and evolve the People function end-to-end, covering recruitment, People operations, performance, compensation, compliance, and employee experience across multiple countries. You will report to the Fractional Chief People Officer and work closely with the CEO, founders, and executive team. You will line manage the Talent Manager and HR Generalist, with scope to shape and grow the People team over time. You will own and continuously adapt People policies and frameworks, accepting that policies will need to be written, rewritten, and simplified as the company scales. You will operate hands-on, balancing strategic thinking with day-to-day execution in a fast-changing environment. Recruitment and talent You will lead senior and hard-to-fill hires, including actively sourcing, headhunting, and running confidential recruitment processes when required. You will ensure hiring standards remain high while supporting speed and business growth in a competitive technical market. You will oversee recruitment processes and decision-making, staying pragmatic and outcome-focused. Global scaling and compliance You will manage People operations across multiple countries, employment models, and cultures, working closely with external payroll, legal, and compliance providers. You will ensure global compliance while avoiding unnecessary complexity or unnecessary bureaucracy. You will support leaders in navigating different cultural norms and legal frameworks in a remote-first organisation, Stakeholder management You will partner closely with a strong, founder-led leadership team, translating ambiguous or shifting priorities into clear and practical People actions. You will manage miscommunication and organisational friction constructively, bringing clarity without escalating tension. You will handle sensitive and confidential matters with discretion and sound judgment. Remote-first culture You will help build and maintain a strong remote-first culture across time zones and regions. You will support managers in leading distributed teams effectively and consistently. About you You have at least 8 years of experience in senior People or HR roles within fast-growing companies. You have experience in cybersecurity, hosting, SaaS, or adjacent technical and e-commerce environments. You bring strong practical knowledge of global employment law, contractor models, payroll, and operational compliance. You are comfortable working with external providers and navigating multiple jurisdictions. You hold a degree in Business, Human Resources, or a related field. You are resilient, pragmatic, and emotionally intelligent, and you perform well in founder-led environments with ambiguity and competing priorities. You are hands-on, adaptable, and open-minded, with a genuine interest in learning and evolving working models as the business grows. You have experience working in fully remote organisations and understand the realities of scaling remote culture. Why join You will play a key role in shaping and stabilising the People function of a rapidly scaling global tech company. You will work closely with senior leadership and have meaningful influence on how the organisation grows and operates. The role offers long-term scope and impact within a business that continues to expand globally. You will join a company with strong momentum, ambitious growth plans, and significant potential. We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent! Learn more about us at: https://blackwall.com Department Human Resources Locations Remote - UK Remote status Fully Remote