Head of People Operations, Fintech

At Optasia we use the latest technologies and tools to build impactful customer experiences, grow our network and provide comprehensive financial access for millions of customers in countries across continental Africa, Asia and beyond. We are seeking a dynamic Head of People Operations who has deep experience building scalable, high-quality people operations in fast-growing, international businesses coupled with a strong understanding of startup and scaleup culture. The ideal person will possess strong operational leadership, systems thinking, and process design skills, together with the ability to create efficient, compliant, and employee-centric people services across multiple markets. Experience leading core people operations, HR systems, policy governance, and service delivery in complex international environments is essential. Proven experience meeting a clear set of stretch SLA’s and KPIs is essential. This is not a junior or mid-level role. This is a Senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence. Detailed overview Location: Athens Candidate Profile A strategic and hands-on People Operations leader who can build scalable infrastructure while ensuring excellent day-to-day service delivery for employees, managers and stakeholders. Comfortable working across multiple countries and balancing standardization with local relevance, compliance and practical business needs. Passionate about process excellence, HR systems, governance and creating a frictionless employee experience across the full employment lifecycle. Key Responsibilities Lead the design and delivery of global people operations frameworks, policies, processes, and service standards across the employee lifecycle. Own and continuously improve core people operations processes including onboarding, employee changes, offboarding, document management, case management and policy administration. Ensure people operations practices are globally aligned, locally compliant, well-governed, and scalable across existing and new markets. Partner with Legal, Finance, Payroll, IT and senior People stakeholders to manage risk, strengthen controls and improve operational effectiveness. Drive HR systems optimization, data quality, reporting capability, AI workflow automation, and the effective use of people technology. Establish and monitor service metrics, SLAs, and quality standards, using data to identify pain points and improve the employee and manager experience. Lead the development of clear documentation, governance routines, and manager/employee guidance to support consistent execution of people processes. Manage vendors and external partners relevant to people operations, ensuring service quality, compliance and return on investment. Build and develop a high-performing People Operations capability that can support international growth and evolving business complexity. Requirements Progressive global HR experience with significant leadership experience in People Operations, shared services and HR operations roles. Proven experience in designing people metric dashboards and reporting. Experienced in analysing and communicating the story behind people data trends in clear and compelling language. Demonstrated success building and improving scalable HR processes, controls, and service delivery models in high-growth, international organizations. Strong knowledge of HR operations, employee lifecycle administration, policy governance, HRIS, data quality and operational risk management. Experience working across multiple countries, with good understanding of local employment law, administration requirements and compliance considerations in the markets where the company operates. Data-driven, employee-centric, and business-oriented approach to process design and service improvement. Experience in a challenging, dynamic, and complex business environment with a focus on multiculturalism and internationalism. Ability to create effective working partnerships with key stakeholders. Ability to quickly build trust with employees, managers, vendors and partners. Strong diplomatic and interpersonal skills with high levels of professionalism and integrity. Ability to plan and prioritize work under tight deadlines, work on own initiative and as a member of a team. Why Optasia? Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025. At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility. Benefits include: Work From Anywhere Policy Competitive remuneration package Performance-based bonus scheme Extra day off on your birthday Comprehensive private healthcare insurance All the tech gear you need to work smart Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com