Head of PS Division Incident Management (f/m/d)

At TÜV SÜD Group, we are passionate about technology. Innovations shape our lives in many different ways, and at TÜV SÜD Group, we are highly committed to playing an active role in this progress. We test, we certify, we inspect, and we advise. We challenge ourselves every day to help ensure the safety of people and society. We live technology. We strive for professional excellence. We make an impact. We take the future into our own hands. We are TÜV SÜD Group.

Tasks

• Lead and develop the central PS Division Incident Management team and take over as Head of Incident Management by mid-2027.
• Manage serious incidents, complaints, deviations and claims across the global PS business.
• Develop and coordinate strategies for risk mitigation, claims management and incident prevention.
• Conduct risk assessments and provide risk reporting and recommendations to management.
• Coordinate investigations and collaborate with global operations, Quality Management, Legal, certification bodies, accreditation bodies and authorities.
• Support high-risk projects and drive preventive measures based on incident and risk analysis.
• Protect the TÜV SÜD brand by managing trademark misuse, counterfeiting and related legal actions.
• Coordinate global quality assurance activities, including comparison tests for high-risk products.

Qualifications

• University degree in a technical discipline, engineering, law or a comparable field.
• Strong analytical and comprehension skills, particularly in technical matters.
• Solid legal knowledge, particularly in contract law, trademark law, procedural law, ProdSG and MDR.
• Expert-level knowledge of accreditation and certification, ideally covering consumer, commercial and medical devices.
• Strong risk awareness and ability to assess complex technical, legal and business issues.
• Resilience, perseverance, assertiveness and a hands-on approach.
• Excellent communication and stakeholder management skills.
• Excellent written and spoken German and English.
• Additional language skills are an advantage

At TÜV SÜD Group, people from more than 100 nations work together – people with different backgrounds, skills and goals. Our strength lies in these many diverse perspectives.

We are committed to being an inclusive and diverse employer by welcoming everyone. Diversity and inclusion are the foundation of our company, and we foster an environment in which all our employees can trust that they will be treated with respect – regardless of age, nationality, ethnic background, disability, gender and gender identity, sexual orientation, religion or belief.

We expect all our employees to conduct themselves at all times in accordance with the TÜV SÜD Group Code of Ethics and our corporate values.

We firmly believe that consistently embedding these values will continue to make a significant contribution to the success of TÜV SÜD Group.