Head of Recruitment Operations (Job ID: IOHHRO1)

Head of Recruitment Operations | Inside Out Remote (South Africa) Pacific Business Hours Job ID: IOHHRO1 Inside Out is a US-based premium placement firm matching executive assistants—and increasingly other high-value roles—with American founders and executives who pay a premium for speed and quality. Demand is completely solved through our paid advertising and in-house sales team, meaning you will never have to find a client. Your job is to run and grow the machine that delivers for them. This is a senior seat reporting directly to the founder. You will have true ownership of the delivery side of the business and share in the financial upside as we scale. What You Will Own • Time-to-fill: Managing the timeline from signed client to placed candidate. • The Bench: Maintaining a pipeline of fully screened, interview-ready candidates for our highest-volume roles. • Team Performance: Leading an operations coordinator, recruiters/screeners, and sourcing support while establishing productivity standards and scorecards. • Quality Control: Ensuring placement quality and 90-day retention (replacements come directly out of our margin). • Process Optimization: Managing our ATS pipeline (JazzHR), sourcing channels, and overall candidate experience. • Scale & Expansion: Driving more placements per month without quality slipping, and expanding the roles we place as the business grows. Your First 90 Days • Audit the current pipeline, bench, and screening processes to identify what is working and what isn't. • Set the fill-speed and quality standards the team will be held to, putting scorecards in place to track them. • Rebuild the candidate bench so a signed client is never waiting on sourcing. • Establish a daily and weekly operating rhythm that keeps every open search moving. Who You Are • 5–10+ years in recruitment with real leadership experience (ran an agency, branch, or perm desk with P&L or billings responsibility). • Experienced in managing recruiters and holding a firm quality bar under speed pressure. • Highly data-driven: you know your placements per month, fill times, and fall-off rates cold. • Calm, structured, decisive, and ruthless with prioritization—you don't drop balls. • Comfortable working US-aligned hours remotely. • Proficient in leveraging AI tools to screen, source, and move faster. • A builer at heart: comfortable rewriting broken processes or scaling a half-built function. • Experience placing into US, UK, or Australian clients is strongly preferred. Why You Should Join Us • No Red Tape: Work directly with the founder. Decisions get made in a conversation, giving you a direct line to strategy and hiring. • Zero Client Acquisition: Inherit a paid-ads and sales engine that already produces signed clients so you can focus entirely on delivery. • Massive Upside: Beyond base and performance bonuses, this role is on a path to a profit-share incentive. Build the machine and share in what it produces. • Premium Positioning: We charge top-of-market fees, allowing us to hire well, pay well, and maintain elite standards. • Global & Remote: Join a 100+ person team across South Africa, the Philippines, and Latin America with no commute and US-dollar earnings. • Room to Build: Shape how our role expansion happens rather than inheriting someone else's playbook. Compensation • Base Salary: $5,000–$6,000 USD/month • On-Target Earnings (OTE): $8,000–$10,000 USD/month (performance bonuses tied to placement volume and quality) • Profit-share incentive model as the company grows How to Apply Along with your CV, provide a video introduction telling us: 1. How many placements per month your desk or team made. 2. Your average time-to-fill. 3. The biggest operational problem you fixed in a recruitment business. Note: Candidates who know their numbers cold will move fastest through our process.