Head of Registrations and Revalidation Operations –
- Salary
- £67.1K–£80.2K
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About the team and what we do
The Registration and Revalidation team at the NMC is responsible for the processes that enable nurses, midwives, and nursing associates to join, remain on, and return to the UK register. The team plays a vital role in maintaining public confidence in the professions we regulate by ensuring registration and revalidation processes are fair, effective, and aligned with our regulatory objectives.
The Registration and Revalidation team at the NMC is responsible for the processes that enable nurses, midwives, and nursing associates to join, remain on, and return to the UK register. The team plays a vital role in maintaining public confidence in the professions we regulate by ensuring registration and revalidation processes are fair, effective, and aligned with our regulatory objectives.
Your role and impact
As Head of Registrations and Revalidation Operations, you will lead the delivery of high-quality, timely, and customer-focused operational services across the Registration and Revalidation function. You will be accountable for driving operational excellence, ensuring effective case progression, and delivering services that support both public protection and an outstanding customer experience.
As Head of Registrations and Revalidation Operations, you will lead the delivery of high-quality, timely, and customer-focused operational services across the Registration and Revalidation function. You will be accountable for driving operational excellence, ensuring effective case progression, and delivering services that support both public protection and an outstanding customer experience.
You will oversee performance across a large operational function, ensuring the optimum balance between quality, productivity, efficiency, and customer service, in line with the NMC's corporate objectives and business plans.
Working closely with senior colleagues and stakeholders, you will contribute to the development of operational strategy, business planning, and service delivery models. You will play a key role in leading change, driving continuous improvement, and ensuring the function is equipped to meet current and future regulatory demands.
Key responsibilities include:
- Leading the delivery of registration and revalidation operations, ensuring services meet agreed performance, quality, and customer service standards.
- Driving operational performance and continuous improvement across large-scale processes and systems.
- Monitoring and managing operational risks, ensuring appropriate controls and mitigation strategies are in place.
- Leading, motivating, and developing high-performing teams to achieve business objectives and deliver excellent outcomes.
- Supporting the development and implementation of operational strategy, business plans, and service improvements.
- Managing resources effectively, including budgets, people, and operational capacity.
- Building strong relationships with internal and external stakeholders to support collaborative working and service excellence.
- Leading change initiatives that improve efficiency, effectiveness, and customer experience.
What you'll bring
To be successful in this role, you will be an experienced operational leader with a proven track record of delivering high-performance services within a complex, regulated, or customer-focused environment. You will combine strategic thinking with strong operational management skills and a passion for driving improvement.
You will bring:
- Significant leadership experience within a complex operational environment.
- Experience of working within a regulatory environment, ideally within healthcare regulation.
- A strong track record of leading large, multi-disciplinary teams and creating a culture of accountability, engagement, and continuous improvement.
- Demonstrable experience of delivering operational performance against challenging targets, KPIs, and service standards.
- Experience of leading organisational change, service transformation, and performance improvement initiatives.
- Strong experience managing operational risk and making evidence-based decisions in complex environments.
- Experience of budget management and effective resource planning.
- Excellent stakeholder management skills, with the ability to build productive relationships across teams and with external partners.
- Highly developed analytical skills, with the ability to interpret data and use insight to improve performance and inform decision-making.
- Excellent verbal and written communication skills, including the ability to present information clearly to a variety of audiences.
- A proactive and innovative approach to problem-solving, with the confidence to challenge existing practices and identify opportunities for improvement.
- A collaborative and inclusive leadership style that encourages teamwork, engagement, and continuous development.
PayScale
London - £72,135 - £80,150
Edinburgh - 67,081 - £74,541
Benefits
- 30 days annual leave.
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
About Us
Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.
Additional Information
Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
