Head of Sales

Job Title: Head of Sales Location: Remote Company: Umbrella BPO Overview: As Head of Sales at Umbrella BPO, you will be responsible for overall sales strategy and driving sales growth. You will work closely with Umbrella leadership to understand the needs, develop strategic plans, and ensure the successful delivery of our services. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients Sales and Business Development: Develop entire sales strategy Identify and pursue new business opportunities Develop and present proposals to potential clients Negotiate contracts and close sales deals Strategic Planning: Create detailed business plans to achieve sales targets and quotas Build process and funnel for manual top-down reachout, onboarding, activation, and expansion Analyze market trends and competitor activities to identify opportunities for growth Project Management: Oversee the delivery of services to ensure client satisfaction Coordinate with internal teams to meet project deadlines and client expectations Reporting and Analysis: Provide regular reports on sales activities and performance with other leadership Use CRM software to track and manage client interactions and sales data Collaboration: Work closely with the marketing team to align on lead generation strategies Collaborate with other departments to ensure seamless service delivery Adaptability: Be able to adapt and adjust to what the business needs are Qualifications: Professional English fluency Experience building successful sales strategy for BPO/Outsourcing companies Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions Minimum 7 years of relevant sales experience in the outsourcing market including management of SDR and AE functions and a track record of exceeding quota Proficiency in customer relationship management (CRM) software Strong verbal and written communication skills Ability to build and maintain relationships with clients Knowledge of sales techniques and strategies Strong problem-solving and negotiation skills Time management and organizational skills Ability to work independently and as part of a team Flexibility and adaptability to change Bachelor’s Degree (Nice to have) What We Provide: Full-time (40 hours a week) Location: Remote Competitive salary compensation based on experience Training and growth opportunities provided by Umbrella BPO and outside entities Ability to grow your career and determine your next move at Umbrella BPO Why Umbrella BPO? Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.