Head of Smart Capacity

Head of Smart Capacity

Leading TOMORROW's flexible talent network

Leadership team · Remote, North America preferred

The role

TOMORROW is hiring a Head of Smart Capacity to lead and grow one of our core propositions. We advise the world's leading retailers, brands and digital platforms, and our team is made up of former operators who have run the kind of businesses our clients run.

Smart Capacity meets client needs through flexible staffing and through forward deployment of embedded teams. We place experienced retail operators with clients for a defined project or window, and we embed operators or small teams who deliver a capability that is new to the client, such as an AI implementation or a marketplace launch, and build it into the client's team so it lasts.

You will own the business: shaping the proposition, winning and growing client relationships, building our network of operators, and making sure every placement delivers. You will report to our Founder and CEO and sit on the leadership team.

What you'll work on

• Client development: Build and grow relationships with retail, brand and platform leaders, from director to C-suite. Understand where clients need capacity, match flexible staffing or a forward-deployed team to the need, and own the proposal through to signature.

• Proposition and growth: Shape how Smart Capacity is defined, priced and taken to market, and run a disciplined pipeline and forecast.

• Talent network: Build and engage a network of experienced operators ahead of demand. Own how we assess talent and match the right person to each engagement on demonstrated impact, skill and fit.

• Placement quality: Stay close to every engagement, hold regular check-ins with clients and operators, and act early when something needs to change.

• Commercial and operations: Set rates and terms with clients and operators with margin in mind, and own SOWs, renewals and extensions. Build the team and processes the business needs as it grows.

• Business ownership: Own the Smart Capacity P&L and the health of the business, and connect what our operators learn on engagements to TOMORROW's wider advisory work.

• Point of view: Represent TOMORROW externally on how retail work and talent models are changing.

About you

• Background: Senior experience building or leading a staffing, executive search, interim or fractional talent business, or leading talent at a senior level with a commercial, agency mindset.

• Talent matching: You understand how organizations decide they need people, how they find them, and how to match the right talent to the need.

• Business development: You open conversations, listen for the real need and shape an offer that meets it. You have a record of winning and growing client relationships.

• Trusted by senior leaders: You are credible with directors and the C-suite and comfortable advising them on talent decisions.

• Building something new: You have introduced a new model or service to clients and got it adopted.

• Retail understanding: You know retail roles and the talent behind them well enough to see where capacity needs are emerging.

• Commercial judgment: You price with margin and the broader client relationship in mind.

• Operating sense: You know what it takes to deliver placements well, from sourcing and onboarding to ongoing quality.

• Our values: Collaborative, curious, candid, humble, inclusive, and in front of where the industry is going. These are our values and we hire against them.

Why TOMORROW

We're a small team of former operators. You'll work directly with our Founder and partners who have run the kind of businesses our clients run, and you'll build this business with real ownership. The advice we give is the advice we'd follow with our own P&L, and the impact you make here is bigger than your role on paper.

How we work

Four behaviors show up in every project, every team, every conversation.

• Operators who love to help: We start with the end in mind. Where are you going, and how do we help you go further? We solve real problems and craft practical solutions, and we take the lead on the journey together.

• Candid, with a strong point of view: Being effective advisors means having the courage to take a view. We seek and give great feedback. We care enough to be honest. That's what helps clients, and each other, move forward.

• Humble and inclusive, hearing before solving: We may be experienced, but we're always learning. We respect the people we meet on every journey, and we embrace what makes each of us different.

• Never satisfied with "good enough": We push harder and dig for new perspectives. We're tuned to where digital commerce is going next, and our solutions are built to actually help clients break through.

Equal opportunity

TOMORROW is committed to building a team that reflects the diversity of the retailers and customers we serve. We welcome applicants of every background, identity and experience. If you need any adjustments to take part in our hiring process, tell us and we'll make it work.

To learn more, visit tomorrowretail.com.