Head of Strategy & Business Operations

Position: Head of Strategy & Business Operations

Department: B2B and DaaS (JEFB & JETGo)

Reporting to: Director of B2B, DaaS and Strategic Partnerships

Location: London

Hybrid role: 3 days a week from our London office & 2 days working from home

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat for Business (Corporate food ordering) and Just Eat Go (Delivery as a Service) are two of our biggest growth opportunities, and both sit under the same Director at JustEat Takeaway.com.

JEFB is expanding in London and into new cities, while DaaS is turning our delivery network into a service other businesses can rely on.

As Head of Strategy and Business Operations, you'll help set and execute the strategy for both businesses, acting as chief of staff to the Director of B2B and DaaS.

You'll bring together strategic planning, OKR setting and cross-functional delivery, and be the link between Commercial and Product & Technology.

You'll put customers at the centre of every decision, work as one team with Marketing, Commercial and Commercial Ops, and help the global team shape a clear future for B2B. You will be expected to join client/partner meetings where relevant to contribute your expertise.

These are some of the key components to the position:

• Lead the strategy – help the Director set and execute the strategy for B2B and DaaS, turning business objectives into clear priorities and measurable plans.
• Aim high – set, track, and review OKRs, holding teams accountable for delivery while supporting each other to succeed.
• Be the Director's right hand – run the operating rhythm, prepare decisions and follow up on actions across the leadership team.
• Own the numbers – monitor business performance and recommend interventions to hit targets, and support the commercial ops team with annual planning and budget submissions.
• Break down silos – act as the link between Commercial and P&T, turning commercial insight and customer feedback into clear product priorities.
• Grow DaaS – build a deep understanding of the industry, competitors and customer needs, working very closely with the Commercial Head of DaaS.
• Step into our customers' shoes – solve client problems with P&T and Operations, turning them into repeatable, scalable offerings and helping new customers onboard well.
• Show up for our partners – attend major customer QBRs with strategic context and commercial credibility to protect and grow key partnerships.
• Grow B2B – drive profitable growth in London and lead strategic planning for new cities, including market selection, launch approach and operating model.
• Think global – work with the global team to shape a coherent B2B strategy, making sure UK priorities fit and UK needs are represented.
• AI - we are striving to be an AI first company - this person should be helping to make that the case within B2B and DaaS.

What will you bring to the team?

• Strategic thinking, with the ability to turn ambitious goals into clear priorities and execution plans that deliver results.
• Experience setting and tracking OKRs or similar frameworks, and holding teams accountable in a supportive way.
• Analytical mindset, modelling scenarios to understand commercial models and pricing and to shape long-term strategy, using data and market intelligence to influence investment decisions.
• Excellent relationship-building skills, with the credibility to work with senior stakeholders across Commercial, Product & Technology, Marketing and Operations.
• The ability to translate customer and commercial insight into product priorities, and new capabilities into commercial opportunity.
• A talent for finding creative solutions to client problems and shaping them into scalable, repeatable offerings.
• Confident presence in senior forums and customer meetings, with clear, persuasive communication.
• Strong organisation and attention to detail, able to run an operating rhythm and juggle multiple priorities at once.
• A self-starter attitude, comfortable with change and thriving in fast-paced, high-growth environments.
• A positive, proactive approach with a strong work ethic – celebrate team wins, own your results, and be happy to give and receive feedback.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

About Us

With over 60 million active users across 24 countries, here at Just Eat Takeaway.com we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.