Head of Student Experience and Navigation
- Salary
- £49.8K–£57.7K
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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We are currently seeking a Head of Student Experience and Navigation, who will lead the University’s Student Experience and Navigation function, bringing together Help Hub services, student communications, student voice and belonging across Bath, London and Birmingham. You will develop managers, improve the student journey and turn student insight and strategic priorities into measurable improvements.
The Help Hub is Bath Spa University’s new, University-wide approach to frontline student services, providing a single, accessible and welcoming first point of contact for students seeking information, advice or support. Designed around a student-centred, ‘one-stop-shop’ model, it aims to simplify how students navigate the University, remove barriers to accessing support and ensure enquiries are resolved quickly and effectively.
About the Role
You will lead and develop a multidisciplinary management team, overseeing the delivery of accessible, coordinated and engaging student services across University locations. You will drive key strategies around Student Voice, student communications and sport, working closely with students, the Students’ Union and University partners to enhance student engagement, belonging and the overall student experience. With responsibility for operational planning, resources, staffing, performance and service improvement, you will use insight and feedback to deliver positive change and deputise for the Director of Campus Life as required.
About You
• Substantial experience leading multidisciplinary services and managing managers or senior professionals, with accountability for service performance.
• Evidence of leading change and translating strategic priorities into operational plans and measurable outcomes.
• Experience of workforce, budget and resource planning, and managing complex operational issues.
• Ability to use service data and qualitative feedback to evaluate services and deliver improvements.
• Strong influencing, communication and partnership skills across organisational boundaries.
• Leadership experience in higher education or student-facing professional services.
• Experience developing student voice, survey, engagement or feedback strategies.
• Experience leading multi-site services or student-facing first-contact/navigation services.
• Experience coordinating sport, participation, transition or belonging initiatives.
• Experience presenting reports, business cases or recommendations to senior governance groups
• Evidence of leading change and translating strategic priorities into operational plans and measurable outcomes.
• Experience of workforce, budget and resource planning, and managing complex operational issues.
• Ability to use service data and qualitative feedback to evaluate services and deliver improvements.
• Strong influencing, communication and partnership skills across organisational boundaries.
• Leadership experience in higher education or student-facing professional services.
• Experience developing student voice, survey, engagement or feedback strategies.
• Experience leading multi-site services or student-facing first-contact/navigation services.
• Experience coordinating sport, participation, transition or belonging initiatives.
• Experience presenting reports, business cases or recommendations to senior governance groups
The role sits within Campus Life. Please refer to the accompanying job description for full responsibilities and person specification.
Additional Information
Salary Grade 8A - Starting from £ 49,798 rising to £ 57,666 per annum
The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
Please Note - This role is University wide including Bath, London and Birmingham
Interview date - Wednesday 16th Dec
Interview date - Wednesday 16th Dec
Staff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
