Head of VIP

Head of VIP Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. In this role, you will: Drive growth across key VIP performance metrics, including NGR, retention, reactivation, churn reduction, and LTV optimization for top-tier players Develop and implement VIP strategies for both casino and sportsbook products, including segmentation, tier structures, bonus economics, and lifecycle management Set and achieve quarterly and annual VIP revenue targets in close collaboration with the CEO and CFO Build, scale, and lead a distributed team of VIP managers and hosts across major regions, including CIS, LATAM, Asia, and Europe Establish team operating standards, including KPIs, incentive schemes, coaching processes, and senior-level hiring practices Personally manage top-tier clients through hosting, gifting, event organization, retention initiatives, and escalation handling Make strategic decisions regarding limits, bonuses, and dispute resolution for high-value accounts Design sportsbook-focused retention initiatives, such as odds boosts, cashback campaigns, in-play VIP experiences, and activations around major sporting events (UCL, NFL, NBA, F1, combat sports) Build crypto-native VIP experiences, including instant payouts, multi-chain functionality, on-chain rewards, and token-gated benefits Work cross-functionally with CRM, Product, Payments, Compliance, and Trading teams Represent the brand at industry conferences, networking events, and exclusive private gatherings Skills you’ll need to bring: 3+ years of experience in VIP or player value roles within the iGaming industry, including at least 3 years in crypto casino and/or crypto sportsbook operations Proven track record of driving measurable VIP contribution to NGR growth Hands-on experience building and managing distributed VIP teams of 10+ people Strong understanding of sportsbook economics, including margin optimization, liability management, and collaboration with trading teams Well-developed network of contacts among crypto high-rollers, affiliates, and VIP hosts Ability to make fast-paced commercial decisions in real time Nice to have: Experience launching VIP programs from the ground up in new markets Experience working with affiliates generating VIP traffic Established connections with crypto platforms, OTC desks, and VIP event organizers Additional Information Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation And yes, even Massage! Ready to Take the Leap? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram , and let us be your hub for turning ambitious ideas and extraordinary solutions into reality. At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry. Division Risk Locations Kyiv, Cyprus, Warsaw Remote status Fully Remote Employment type Full-time