Head PCM Operations

Introduction

Shape the next chapter of global Payments and Cash Management Operations at ING. As Head PCM Operations, you will bring Payments and Cash Management and Daily Banking activities into one end-to-end operating model and combine strategic direction with operational excellence, transformation, and scalable delivery.

The team

You will join the COO Wholesale Banking organization, a global operations and transformation organization supporting ING Wholesale Banking worldwide. The organization delivers operational excellence, digital transformation, scalable operations, client onboarding, operational risk management, and facility management capabilities that support ING’s strategic ambitions.

You will lead the Operations PCM department within WB COO Client Delivery Services and be accountable for process development, improvement, and implementation across PCM and Daily Banking activities for 5,000 segmented Wholesale Banking clients. You will combine client and Daily Banking transactions into one end-to-end operating model for the relevant global processes.

The role reports hierarchically to COO Transaction Services and functionally to Transaction Services PCM. You will be a member of the WB COO Client Delivery Services Management Team, lead ten direct reports, and provide functional direction to a global community of approximately 700 colleagues.

Roles and responsibilities

In this role, you will be responsible for:

• Setting the global operations strategy and direction for Payments and Cash Management and Daily Banking, and embedding it across the end-to-end functional chain.
• Leading global operational execution at product level and steering Global Process Leads on delivery, workforce management, and capability development.
• Creating one coherent end-to-end operating model across PCM and Daily Banking, with clear process ownership, service standards, and scalable delivery.
• Ensuring the full suite of PCM and Daily Banking services remains compliant with regulatory requirements and is supported by effective risk management.
• Embedding the AI-first strategy across the product suite by partnering with experts and driving the introduction of agents, models, and continuous improvement.
• Developing direct reports and providing direction to the broader global PCM and Daily Banking community, while fostering an engaged, well-utilized, and future-ready workforce.
• Aligning senior stakeholders across WB COO Client Delivery Services, Transaction Services, hubs, countries, Risk, FCFP, Delivery and Transformation, as well as regulators and external product experts where relevant.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• At least 10 years of experience in senior management roles, with a strong and current understanding of COO responsibilities, Daily Banking, and Payments and Cash Management operations.
• Deep knowledge of Daily Banking and Payments and Cash Management, combined with a proven ability to shape strategy and translate it into global operational execution.
• A transformation mindset and the ambition to act as an AI adopter and frontrunner.
• Strong and energetic leadership, adaptability, and the ability to be both approachable and constructively critical.
• Excellent communication and stakeholder management skills in a complex global environment.
• A Master’s degree in Economics or a comparable field.

We value leadership impact and adaptability as much as strict checklist experience. If your background aligns with the core vision of this role, even if you do not meet every requirement, we strongly encourage you to apply. Tell us in your application or cover note what unique perspective and track record you will bring to the team.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you

Questions

Please visit our Frequently Asked Questions section to find answers to questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About ING

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

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