Health Center Operations Manager

Job Summary

The Health Center Operations Manager is responsible for optimizing the operations of existing health centers and supporting the successful launch and stabilization of new locations. This role partners closely with clinical leadership, providers, and administrative teams to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong clinical and operational performance across all health centers.

Essential Duties and Responsibilities

Staff & Leadership Collaboration

• Serve as a resource and problem-solver for day-to-day operational challenges
• Partner with operational and clinical leaders to optimize staffing models, schedules, and coverage
• Support onboarding and training for operational workflows and systems

Client Relationship Leadership

• Serve as a regional partner for client relationships
• Ensure delivery against client expectations, outcomes, and contractual commitments
• Participate in business reviews, strategy sessions, and issue resolution
• Step in directly during escalations to ensure successful outcomes

Health Center Operations Optimization

• Standardize policies, procedures, and best practices across clinical locations
• Manage health center workflows to enhance efficiency, patient flow, and staff productivity
• Monitor key operational metrics (e.g., patient access, visit volume, utilization, no-show rates)
• Identify operational gaps and implement process improvements aligned with organizational goals
• Support quality improvement initiatives and patient experience enhancements

New Health Center Development & Launch

• Support planning, setup, and operational readiness for new locations or service expansions
• Coordinate with leadership on staffing models, workflows, and space optimization for new sites
• Oversee health center go-live activities, including operational onboarding and stabilization
• Ensure new health centers meet operational, regulatory, and accreditation requirements

Compliance, Quality & Risk Management

• Ensure health center operations comply with regulatory, accreditation, and organizational standards
• Monitor adherence to policies
• Participate in audits, site assessments, and corrective action planning
• Support patient safety and risk mitigation initiatives

Financial & Performance Management

• Identify opportunities to improve operational efficiency and financial sustainability
• Support payer, quality measure, and value-based care initiatives as applicable
• Assist with budgeting, forecasting, and expense management at the clinic level

Reporting & Continuous Improvement

• Participate in strategic planning related to growth, access, and service delivery
• Use data to drive decision-making and continuous improvement

Qualifications

Required

• 5–7 years of healthcare operations experience, preferably in ambulatory or clinical settings
• Experience managing or supporting multi-site clinical operations
• Strong understanding of outpatient clinic workflows and patient flow

Preferred

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field
• Master’s degree (MHA, MBA, or related field)
• Experience with clinic expansion, new site openings, or practice acquisitions
• Familiarity with quality measures, accreditation standards, or value-based care models
• Experience with electronic health records (EHR) and healthcare data analytics
• Fort Smith, Fayetteville, Little Rock, AR area

Knowledge, Skills, and Abilities

• Strong operational and analytical skills with attention to detail
• Proven ability to lead process improvement initiatives
• Excellent communication, collaboration, and change management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strategic thinker with hands-on problem-solving ability
• Patient-centered approach with a focus on quality and experience

Physical Requirements

• Ability to travel between clinic sites as required
• Ability to sit, stand, and use standard office and clinical equipment

Work Environment

• 25% - 50% travel
• Clinical and administrative office environments
• Fast-paced, growth-oriented healthcare organization
• May require occasional evening or weekend work during clinic launches or operational needs

About OneVeracity
OneVeracity partners with brokers to help self-funded employers reduce medical and pharmacy costs without compromising care. It delivers Health Plan Solutions, VeracityRx, Care Solutions, and Onsite Health Centers in one integrated model that gives employers a clearer, more coordinated way to manage healthcare spend. The approach is grounded in three guiding principles: enhance care, reduce costs, and make it easy. Founded in 2019 and headquartered in Kennesaw, Georgia, OneVeracity is a privately held company that serves self-funded employers across industries including manufacturing, government, and professional services. Learn more at www.OneVeracity.com.