Health Information Management - Release of Information Specialist - 40hrs

Process requests for information related to the legal medical record and/or designated record set in a timely and efficient manner while providing great customer service. The position must at all times safeguard and protect the patient’s right of privacy by ensuring only authorized individuals have access to the patient’s medical information as outlined by HIM policies, HIPAA, Federal and State Statutes.

• Responds to requests for protected health information by performing duties in accordance with established hospital and departmental policies as well as state and federal laws.
• Receives, sorts and opens all documented medical record requests.
• Logs all cases into Epic’s Release of Information module.
• Validates and verifies the authorization received from the requester is in compliance with HIM polices, HIPAA, Federal and State Statues.
• Gathers and produces the requested information from the appropriate system and/or location (Epic, Off-Site Storage, Microfiche, etc.).
• Outreach to clinical team members regarding unsigned and sensitive information when necessary.
• Perform all duties at expected production and quality standards.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with Connecticut Children’s standards.
• Utilizes patient look up to locate patient information missing from chart.
• Activates Mychart Proxy accounts and provides insight to Mychart related questions.
• Communicates with requesters (patients/family, attorneys, law enforcement, auditors, insurance companies, or internal team members) effectively and efficiently in a professional manner to provide information related to requests via phone, fax, mail, email, in-person, etc.
• Actively participates in educational sessions regarding release of information requirements.
• Ensure JCAHO and HIPAA compliance.
• All other support duties as assigned.

Supervisory Duties (if applicable)
None

Minimum Education and Experience Required

• Minimum education: High School diploma or equivalent required.
• Minimum experience: Two to three years’ clerical experience.
• Preferred education & experience: Three years’ experience in a Health Information Management Department preferred. Medical Terminology coursework. Knowledge of release of information regulations. Good communication skills.

License and/or Certification

• Required: None.
• Preferred: HIM Fundamental Certification.

Knowledge, Skills, and Abilities

Knowledge of:

• Release of information regulations, both federal and state.
• Epic software.
• Terminal digit filing.
• HIPAA guidelines including Protected Health Information privacy requirements.

Skilled at:

• Excellent communication skills, both verbal and written.
• Demonstrate great customer service.
• Problem solving and critical thinking skills.
• Strong work ethic.
• Organized and detail oriented.
• Computer skills including proficiency in Microsoft Word and Excel.
• Time management skills.

Ability to:

• Read, write and speak English proficiently.
• Maintain confidentiality.
• Must be able to work as a team.
• Ability to build and maintain working relationships with team members.
• Effectively multi-tasking.
• Readily support new processes.
• Adapt to a fast-paced environment.
• Adjust to schedule changes and covering on-site locations.