Healthcare Customer Service Representative

Make a Difference Supporting Veterans and Healthcare Providers

We are seeking compassionate, customer-focused Healthcare Customer Service Representatives to join a growing remote team supporting veterans and healthcare providers nationwide. In this role, you will assist providers with questions related to referrals, dental services, credentialing, urgent care, benefits, and other healthcare-related topics. This is more than a traditional call center position. Your work will help ensure veterans receive access to critical healthcare services and appointments.

Schedule

• Monday-Friday
• Must be available to work an 8-hour shift between 7:00 AM and 7:00 PM CST
• Potential for occasional weekend or holiday coverage based on business needs
• Once assigned, schedules remain consistent for approximately six months

What You'll Do

• Handle inbound and outbound calls from healthcare providers
• Identify caller needs and provide accurate information and support
• Document interactions thoroughly within multiple systems
• Research and resolve complex inquiries across several databases and applications
• Guide users through online portals and self-service tools
• Escalate issues appropriately and collaborate with internal support teams
• Meet production, quality, and schedule adherence standards
• Participate in ongoing training and professional development
• Support continuous process improvement initiatives
• Mentor new team members on call-handling best practices
• Deliver exceptional customer service in every interaction

Required Qualifications

• 3+ years of healthcare call center experience
• Strong computer navigation skills with the ability to work across multiple systems simultaneously
• Typing speed of at least 45 WPM
• Experience handling high-volume phone calls while documenting accurately
• Excellent communication, active listening, and problem-solving skills
• Ability to work independently in a remote environment

Preferred Qualifications

• Previous remote work experience
• Prior military experience
• Experience supporting healthcare providers, insurance, referrals, credentialing, or healthcare benefits
• Intermediate proficiency with Microsoft Word, Excel, and Outlook

What Makes Top Performers Successful?

• Compassion and empathy
• Strong attendance and reliability
• Ability to work in a metrics-driven environment
• Technical aptitude and adaptability
• Resourcefulness and willingness to utilize available tools and knowledge resources
• High level of engagement and professionalism

Training Program

Comprehensive paid remote training is provided to ensure your success.

Training includes:

• Instructor-led virtual learning
• Live call simulations and practice scenarios
• Coaching and soft-launch periods with real-time support
• Ongoing development opportunities after training

Training Schedule:

• Monday-Friday
• 7:30 AM - 4:00 PM CST
• Approximately six weeks in duration

Job Type & Location

This is a Contract position based out of Columbia, SC.

Pay and Benefits

The pay range for this position is $14.78 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.