Healthcare Operations Manager

Role Summary

We are hiring a Healthcare Operations Manager to work full time with one of our US healthcare clients.

You will keep daily operations on track, map how work gets done, fix what is slow, and build a plan for what comes next. You will also build and manage a small offshore team as it grows.

This role is a great fit if you like building things from scratch and are comfortable with a job that changes month to month.

About Outsentia

Outsentia places trained analytical and back-office staff with financial services, market research, and alternative data firms.

Outsentia Health is a separate brand serving independent and physician-owned medical and dental practices with HIPAA-certified remote staff.

Our talent is office-based in Pakistan, Colombia, and other South Asia and LatAm markets. You will work from our office in Pakistan as a dedicated, full-time member of the client's team.

What You'll Own

Daily Operations

• Coordinate priorities and workflows across finance, HR, recruiting, scheduling, and IT
• Set clear ownership, deadlines, handoffs, and accountability for cross-functional work
• Run a weekly rhythm of check-ins, task tracking, and follow-ups
• Be the first point of contact for the team's questions and blockers
• Follow up on unresolved issues until they are assigned and closed
• Send leadership a short weekly update on progress, risks, and next steps

Team Management

• Manage the offshore team day to day — assignments, performance, coverage, and escalations
• Help decide which roles to hire next, write job descriptions, and interview candidates
• Onboard new hires and make sure they have access, training, and clear goals
• Keep in-house and offshore staff working as one team
• Back up the HR Specialist on credentialing and onboarding

Process Mapping & Planning

• Find bottlenecks, duplicated work, and broken processes, and lead fixes
• Design simpler processes that fit the tools in use
• Build and own a quarter-by-quarter operations plan
• Write and maintain SOPs and operational documentation
• Help write and update company policies including the AI policy for US review

Systems & Rollouts

• Coordinate the AlayaCare stabilization, records migration, and EHR rollout as projects
• Track rollout tasks, deadlines, and issues, and keep them moving
• Help test and roll out internal tools
• Own the AI and automation roadmap with the AI Tech Lead, and decide what to automate, consolidate, or reassign

Reporting & Analytics

• Build and track operational dashboards, KPIs, open items, and service levels
• Report progress, risks, and next steps to leadership weekly

Required Qualifications

• 5+ years in operations or project management, ideally in U.S. healthcare or a healthcare BPO
• Experience managing or coordinating a team including remote or offshore staff
• Led at least one software rollout or major process change from start to finish
• Systems-minded with strong written English and confident communication with U.S. leadership
• Able to turn a messy situation into a written plan with owners and dates
• Comfortable with ambiguity and able to set priorities without being told
• Comfortable using AI tools, Microsoft 365, and project tracking tools
• Willing to complete HIPAA training before starting
• Hybrid, 3 days per week in office, 2 days remote
• Thrives in a direct feedback environment

Preferred Qualifications

• U.S. healthcare or home care experience
• AlayaCare or other home care software experience
• Experience building automations or AI workflows
• Experience writing policies and procedures for a growing company
• Background in HR, payroll, or billing operations

Working Arrangement

• Location: Pakistan

• Schedule: Hybrid, 3 days per week in the office, 2 days remote

• Hours: US business hours

• Type: Full time

• Reports to: Client leadership