Help Desk Engineer Level 2 (MSP):

We are a next-gen Cloud Services Provider with a nationwide presence. Originally founded in 2004, we’ve moved ahead as one of the premier IT Services firms in the nationwide, ranking in the Channel Futures MSP501 list for the last 10 years. Our team enjoys a hybrid remote schedule (2-3 days at home), full company paid benefits, PTO, performance bonuses, ongoing training, certification reimbursement, and more. We are passionate about IT and looking for a Help Desk Engineer Level 2 (MSP) who feels the same!

The Help Desk Engineer Level 2 (MSP) main responsibility will be addressing escalated tickets coming through ConnectWise. Successful Help Desk Engineer Level 2 (MSP) will be well versed with AD, GPO, Windows Server, Windows/MacOS, Hyper-V or VMware, network troubleshooting, and Azure AD.

Only accepting Help Desk Engineer Level 2 (MSP) applicants with previous experience working for a MSP or CSP.

Help Desk Engineer Level 2 (MSP) Required Skills:

• MSP experience
• ConnectWise / ITGlue (or similar products)
• Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP)
• Experience in general Network Administration/Troubleshooting
• Experience with Azure AD (InTune is a plus)
• Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network or anywhere in between
• Strong interpersonal and communications skills
• Ability to solve problems quickly

Help Desk Engineer Level 2 (MSP) Benefits:

• Health, Dental, and Vision Insurance
• Partial Remote schedule (2-3 days at home per week)
• 401(k) with company match
• PTO, Paid Holidays
• Mentoring & Training
• Certification Reimbursement
• Transportation Reimbursement