it help desk technician level msp

IT Help Desk Technician (Level 1/1.5) – MSP Somerset, NJ $55,000 - $65,000 About Are you ready to take the next step in your IT career? Join a growing Managed Services Provider (MSP) where you’ll gain hands-on experience across a wide range of technologies and industries. This is not a basic help desk job — you’ll troubleshoot real issues, support real users, and continuously develop your technical skill set. We are hiring a Level 1/1.5 IT Support Technician with previous MSP experience who is comfortable handling Microsoft support issues and has a foundational understanding of networking. If you enjoy problem-solving, learning, and working in a fast-paced environment, this is a great fit. Responsibilities: Provide remote helpdesk support for desktops, laptops, mobile devices, and printers Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage users and permissions in Microsoft 365 Admin Center and Active Directory Support basic networking tasks: connectivity issues, DNS, DHCP, and IP conflicts Assist with Windows Server environments and Azure Entra ID (formerly Azure AD) Monitor alerts using RMM tools and document work clearly in PSA/ticketing systems Support client onboarding, device deployments, patching, and basic security tool setup Qualifications: 1–2 years of IT support experience in an MSP or multi-client environment (required) Strong understanding of Windows OS, Microsoft 365, and Active Directory Familiarity with networking concepts: IP addressing, DNS, DHCP, basic switching Experience using remote support tools and ticketing/RMM platforms Strong communication and documentation skills Self-motivated and eager to learn new tools and technologies Preferred Skills (Not Required): Microsoft certifications (MS-900, MD-102, AZ-900) Experience with Intune, Azure, or VPN/firewall support Exposure to scripting or automation (PowerShell, etc.) Benefits: Medical, dental, vision, and life insurance Company-paid short-term and long-term disability Educational assistance and certification reimbursement Adoption assistance 401(k) retirement plan with company contribution Bonus program based on performance #MH555 Location Somerset, NJ Salary $55,000 - $65,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Somerset, NJ Job ID: BW8473 Published Date : June 6, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston