Help Desk (Junior)

Location: Remote Security Clearance: T1 Public Trust Job Type: Full-Time Target Pay Range*: $14.00 - 15.00 / hour *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: Advance how our customers operate while you advance your career. Join our team as a Help Desk Technician I and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Help Desk Technician I, the work you’ll do will be impactful to the mission of Center for Disease Control and Prevention. You will play a crucial role in assisting the Service Desk in providing (24/7) IT Support to CDC staff. Key Responsibilities: Support the Service Desk - Weekend Team Collaborate with other CDC Service Desk staff Drive the key policies and procedures for IT Support. Utilize the IT Support tools provided by the Customer Engagement Branch Windows 11 Support Qualifications: Education: High School Diploma/GED Experience: 2+ years of related experience Technical skills: O365 Applications and VPN Support Schedule: Sat-Sun 5 AM to 6 PM Mon-Tues 12 PM - 9 PM New Employee Training 7:30 AM- 4:30 PM (four weeks)