Help Desk Support US Remote

US Remote Only Help Desk Job Responsibilities: Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues and recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems and recommending changes. Updates job knowledge by participating in educational opportunities and maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Help Desk Qualifications / Skills: Problem solving LAN knowledge Verbal communication Operating systems Phone skills Customer service Quality focus PC proficiency System administration UNIX system administration Education, Experience, and Licensing Requirements: High school diploma, GED, or equivalent Prior information technology or systems administration experience preferred Familiarity with telephone, office, and point-of-sale software a plus