Help Desk Technician

The Help Desk Technician is the IT Operations team’s first line of support. The Help Desk Technician will provide technical assistance and support to end-users, ensuring timely resolution of IT-related issues. This role requires strong troubleshooting skills, excellent communication, and the ability to prioritize and manage multiple tasks efficiently. Our Community is a place where individuality and the strength of a community come together. We believe that collaboration, exchange of knowledge and mutual trust allow us to achieve the best results. At the same time, we understand that a stronger individual makes a stronger Community. Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Assist with user account setup, password resets, and access permissions. Maintain an inventory of IT assets and ensure proper documentation. Manage PC setup and deployment for new employees using standard hardware, images and software. Collaborate with IT team to escalate and resolve complex technical issues. Required Skills: Proven experience in a help desk or technical support role. Fluent in all common workflow software such as: O365, SharePoint, Adobe, Web Browsers etc. Familiarity with Active Directory, Office 365, and enterprise applications. Basic networking knowledge. Proficiency working with Windows and MacOS operating systems Computer imaging and deployment software Knowledge of enterprise communication solutions. Strong communication skills Passion for problem-solving and customer service Ability to diagnose and resolve a variety of technical issues. We create a modern organizational culture based on trust and partnership. We enable our employees to organize their work in a way that allows them to advance their careers while still having time for personal passions, relaxation and family.