Help Desk Technician

Duties:

• Provide support to users with their software, application and password reset needs
• Some basic Network troubleshooting
• Active Directory and Citrix Support
• Other direction from Service desk to support IT and end user support

Requirements:

• 3+ years Service Desk Support Experience
• Hardware, Software, and OS troubleshooting
• Windows 10 support experience
• Outlook, Citrix, Active Directory support and troubleshooting
• Some basic networking troubleshooting experience
• Peripheral support and troubleshooting
• Worked with Remedy or other troubleticket tracking software
• Excellent customer service skills