help desk technician level managed service provider

Help Desk Technician Level 2 (Managed Service Provider) Oak Brook, IL $65,000 - $75,000 About Help Desk Technician Level 2 (Managed Service Provider): Are you an IT professional with MSP experience ready to take the next step in your career? We’re seeking two Level 2 Help Desk Technicians to join our growing Managed Services team. This is a great opportunity to build your technical skills, work with diverse clients, and grow within a company that values learning, collaboration, and professional development. This role requires at least 1 year of MSP experience. Help Desk Technician Level 2 (Managed Service Provider) Key Responsibilities: Provide remote technical support for small to mid-sized business clients Troubleshoot desktop, network, and application issues Support user accounts and systems across Microsoft 365 and Google Workspace Install and configure operating systems and software Perform malware removal and maintain antivirus tools Work closely with senior engineers on escalated tickets Document issues, actions taken, and resolutions clearly in the ticketing system Deliver excellent customer service to technical and non-technical users Help Desk Technician Level 2 (Managed Service Provider) Required Experience: Minimum 1 year of experience at a Managed Service Provider (MSP) Strong knowledge of Microsoft environments: Windows 11, Server 2016/2019/2022 Experience with Active Directory and Microsoft 365 Familiarity with ConnectWise, Kaseya, or similar tools Basic networking skills: DNS, DHCP, TCP/IP, etc. Excellent communication and problem-solving abilities Self-motivated and eager to continue learning and growing Help Desk Technician Level 2 (Managed Service Provider) Salary & Benefits: Competitive salary: $65,000 – $75,000 based on experience Hybrid schedule (remote flexibility after initial onboarding) Health, dental, vision, and life insurance Short- and long-term disability coverage 401(k) plan with company match 15 days PTO plus paid holidays Weekly company-provided lunches (every Friday) Ongoing training and certification reimbursement A collaborative, fast-paced environment that invests in your career Location Oak Brook, IL Salary $65,000 - $75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Oak Brook, IL Job ID: BW7621 Published Date : May 14, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston