help desk technician level window mac

Help Desk Technician Level 2 (Window/Mac) Streamwood, IL $60,000 - $70,000 About We’re a growing MSP seeking Help Desk Technician Level 2 (Window/Mac) with macOS expertise and strong Windows skills. This hybrid role (80% WFH) involves handling escalated tickets, managing Mac deployments (JAMF/FileWave), and supporting Windows 10/11, Active Directory, Group Policy, and Microsoft 365. You’ll work across diverse client environments, troubleshoot complex issues, and contribute to a collaborative, growth-oriented team. Ideal for techs who thrive in fast-paced MSP settings. This role requires previous experience working for a Managed Services Provider and MacOS in a production setting. Help Desk Technician Level 2 (Window/Mac) Responsibilities: Troubleshoot Windows 10/11 issues, user profiles, printer problems, and system performance Support macOS deployments using JAMF or FileWave Manage Active Directory, Group Policy, Azure Entra ID, and Microsoft 365 environments Handle DNS, DHCP, VPN, and remote desktop solutions Document fixes and update internal SOPs and tickets Collaborate with clients and internal teams to resolve complex issues Help Desk Technician Level 2 (Window/Mac) Requirements: 1+ year of MSP experience (required) Proficiency with Windows 10/11, Active Directory, Group Policy, and Azure AD Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams) Understanding of DNS, DHCP, VPN, and RDP technologies Apple Certified Support Professional (ACSP) or similar Mac experience Familiarity with scripting (PowerShell, Bash, or Python preferred) Strong troubleshooting, communication, and time-management skills Help Desk Technician Level 2 (Window/Mac) Benefits: 100% employer-paid health, dental, and vision Hybrid WFH (80% remote after training) 401(k) with 3% match PTO, paid holidays Mileage + cert reimbursement Location Streamwood, IL Salary $60,000 - $70,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Streamwood, IL Job ID: BW9812 Published Date : May 23, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston