it support specialist tier ii mac windows

IT Support Specialist Tier II (Mac & Windows) New York, NY $55,000 - $70,000 About Are you an experienced IT support professional with strong knowledge of both Mac and Windows environments? Do you have a background in MSP support and love delivering high-touch service in fast-paced, client-facing roles? We’re hiring an IT Support Specialist to join a fast-growing MSP based in Midtown Manhattan. This is a high-visibility role where you’ll support a mix of SMB and enterprise clients in a co-managed IT environment. You’ll be backed by a tight-knit team that believes in growth, collaboration, and technical excellence. What You’ll Be Doing: Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals Set up and troubleshoot user accounts, email configurations, and hardware/software issues Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune , and networking Assist in implementing IT solutions across both on-prem and cloud-based environments Maintain strong documentation and follow best practices using ConnectWise, Automate, and IT Glue What We’re Looking For: 2+ years of IT support experience , preferably within an MSP or client-facing role Experience supporting both Mac and Windows environments Proficiency in: Office 365 administration (license management, troubleshooting, user support) Active Directory & Azure AD Connect Networking basics: DNS, DHCP, Wi-Fi, and firewall configurations Familiarity with tools like ConnectWise, IT Glue, Automate Strong communication and interpersonal skills – you’re as good with people as you are with tech Must be commutable to Midtown Manhattan and the 5 boroughs – typically 2-3 days in-office, 2-3 days at client sites Perks & Benefits: 100% employer-paid health, dental, and vision insurance for employees Generous PTO and federal holidays off Opportunities for professional development and advancement Supportive, collaborative team culture with regular outings and team events Leadership that actively supports your technical growth and long-term career goals Location New York, NY Salary $55,000 - $70,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: New York, NY Job ID: BW3104 Published Date : April 18, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston