Helpdesk Technician - Level 1

We are seeking technically proficient, customer-focused professionals with a foundational understanding of internet connectivity, home networking, and troubleshooting network-related issues. This includes diagnosing and resolving problems with modems, routers, Wi-Fi connectivity, and device configuration. Familiarity with basic IP addressing, DNS settings, and troubleshooting latency or packet loss issues is highly beneficial. If you have experience in IT support, troubleshooting home or small business networks, or providing technical assistance for internet service providers, we encourage you to apply.

Position Details:

• Employees will perform all training and job duties remotely (Must reside in IA, KS or MO)
• Positions start at $17.00 per hour with an increase to $18.00 per hour at six months
• Monthly Performance Bonuses available for outstanding merit
• Annual Performance Bonuses based on Individual and Company Performance
• Education Reimbursement for approved IT-related classes and certifications

Schedule:

• 8-hour shifts
• Available shifts start times range from 11am - 2pm
• Weekend Availability: Saturday or Sunday shift is required

Requirements:

• Reliable high-speed internet (minimum 10 Mbps down / 5 Mbps up)
• A dedicated PC or Mac (desktop or laptop) with an available Ethernet connection
• Webcam and audio capabilities for training and team participation via Zoom
• Residency in Kansas, Missouri, or Iowa (applications from other states will not be considered)
• Full-time availability (40 hours per week)
• Up-to-date mobile device

Preferred & Required Experience:

• 6 months to 1 year of IT support experience OR IT-related education (required)
• 1+ year of customer service experience (preferred)
• Familiarity with networking concepts such as TCP/IP, basic IP addressing, DNS settings, and troubleshooting connectivity issues (preferred)

Why Join ISPN?

We are a growing company committed to providing high-quality technical support and an engaging, supportive work environment. Our team members are passionate about problem-solving, technology, and delivering an excellent customer experience. If you’re looking for a career in IT support with clear growth potential, ISPN is the place for you.

Apply today and take the next step in your technical support career with ISPN.

Equal Opportunity Statement

ISPN is an equal opportunity employer deeply committed to diversity, equity, and inclusion. We celebrate the diverse background and perspectives of all our employees and are dedicated to fostering a welcoming and respectful environment. We encourage applicants from all walks of life to join our team, as we believe that a variety of experiences and viewpoints drives innovation and success. At ISPN, inclusivity is not just a policy, but a key part of our identity and how we operate.