HIRING | Account Coordinator – MSP/VMS | Hybrid

About the Role

We are seeking a highly organized and proactive Account Coordinator – MSP/VMS to support the day-to-day operations of our US client. This role connects clients, Account Managers, recruiters, providers, and internal teams to ensure job orders, submissions, interviews, credentialing, and assignments progress efficiently.

Key Responsibilities:

Account & Operational Support

• Manage the lifecycle of client job orders, including opening, updating, placing on hold, and closing positions in Salesforce and VMS platforms.
• Review job requirements and maintain accurate listings, rates, and account information.
• Process name clears, candidate submissions, worker packets, and formal presentations.
• Review submissions for completeness, accuracy, and compliance with client requirements.
• Partner with Account Managers to validate bill rates, markups, margins, and account requirements.
• Maintain trackers covering job orders, submissions, interviews, credentialing, and assignments.

MSP/VMS Operations

• Manage job orders, candidate profiles, submissions, and assignment updates across multiple VMS platforms.
• Monitor portal notifications and respond to new, updated, held, or closed requirements.
• Prepare and submit complete candidate and worker packets based on client specifications.
• Track credentialing, compliance, and assignment requirements to support timely placements.
• Maintain consistent and accurate information across VMS, CRM, ATS, and internal systems.

Client & Candidate Support

• Serve as a key point of contact among clients, Account Managers, recruiters, candidates, providers, and support teams.
• Facilitate interviews and ensure timely follow-ups between clients and recruitment teams.
• Communicate job order changes, interview updates, assignment statuses, and other time-sensitive information.
• Provide account coverage when Account Managers or team leads are unavailable.
• Work with US and international teams across different time zones to keep hiring activities on track.

Reporting & Quality

• Maintain accurate documentation, trackers, and system records.
• Monitor submission and candidate pipeline activity and escalate delays or issues when necessary.
• Ensure account activities meet client, compliance, and quality standards.
• Provide timely reports and updates on job orders, submissions, interviews, credentialing, and placements.

Qualifications:

• Minimum 1 year of experience in account coordination, staffing operations, recruitment support, administrative operations, or a related role supporting the US market.
• Required: Hands-on experience working in an MSP/VMS environment.
• Required: Healthcare staffing experience.
• Strong organizational and time-management skills.
• Excellent attention to detail when handling submissions, credentials, and client documentation.
• Strong written and verbal English communication skills.
• Ability to collaborate with multiple stakeholders across different time zones.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong sense of ownership, urgency, and accountability.

What We Offer

• Competitive salary package + performance bonuses
• HMO coverage
• Early regularization opportunities

Enjoy a Hybrid Setup — 3 days onsite per week in any PSG Workspaces: Makati, Alabang, EXXA Tower Bridgetown, SM North EDSA

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