Home-Based Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 The DCX Client Services - Home-Based Support Specialist will work as a full-time employee for a growing business based in the United States. We are seeking a detail-oriented and proactive Support Specialist to assist professional property managers utilizing short-term rental market intelligence platforms. This role focuses on providing customer support, data analysis assistance, and platform guidance related to vacation rental performance, competitive benchmarking, and market analytics across major booking channels such as Airbnb and VRBO. REQUIRED CORE COMPETENCIES Highly proficient communicator in both spoken and written English Well-structured and well organized Possesses strong multi-tasking and prioritization skill sets Accurate with detailed information Work well with others and be a team player WHAT YOU WILL DO Customer Support & Account Assistance Serve as the primary point of contact for property managers using the platform. Respond promptly to customer inquiries via email, chat, and phone. Assist users in navigating dashboards, reports, and data visualization tools. Troubleshoot platform issues and escalate technical concerns when necessary. Provide onboarding support and training to new clients. Property Performance Monitoring Analyze market trends and competitor activity across Airbnb, VRBO, and other vacation rental platforms. Provide recommendations based on available analytics and benchmarking data. Assist property managers in tracking portfolio performance and identifying growth opportunities. Support revenue management initiatives through data-driven insights. Administrative & Operational Support Maintain accurate customer records and support documentation. Document customer interactions, resolutions, and feature requests. Collaborate with Product, Engineering, and Customer Success teams to improve the customer experience. Contribute to knowledge base articles, training materials, and support resources. WHAT WE LOOK FOR Education: College degree in Marketing, Business Administration, or any related field. Experience : 2+ years of experience in Customer Support, Property Management, Vacation Rentals, Hospitality, Revenue Management, or Data Analytics. Strong understanding of short-term rental platforms such as Airbnb and VRBO. Experience interpreting performance metrics and market data. Language Proficiency: Excellent written and spoken English Technical Skills: Experience working with short-term rental analytics platforms. Knowledge of revenue management and dynamic pricing strategies. Familiarity with property management systems (PMS) and channel managers. Experience supporting professional property managers or hospitality operators. WHAT WE OFFER Salary Range: Php 40,000 Job Type: Full-time Work Shift: 8:00 AM - 5:00 PM EST (USA) Workdays : Monday through Friday (USA) #DCXWorkFromHome Set-up BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Internet stipends upon regularization HMO Coverage PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth About DCX DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. We look forward to receiving your application and getting to know you better! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!