HomeCare Manager

SUMMARY

Conrado Home Builders is seeking a highly experienced HomeCare Manager to oversee a portfolio of luxury custom homes and estates, including some of our most complex properties and discerning clients. This role requires deep residential construction expertise, exceptional project management skills, and the ability to build trusted, long-term relationships with homeowners.

The ideal candidate is a seasoned construction professional who can walk into a home, assess its condition, anticipate potential issues, and confidently recommend solutions. From routine maintenance to technically complex repairs and renovations, this person serves as a trusted advisor to clients, taking ownership of their home's ongoing care and ensuring every project meets Conrado's standards of craftsmanship, quality, and service.

KEY RESPONSIBILITIES

Client Relationship & Portfolio Management

• Serve as the primary point of contact and trusted construction advisor for an assigned portfolio of luxury homeowners, including clients with complex properties and sophisticated needs.
• Build lasting client relationships through exceptional service, sound judgment, proactive communication, and consistent follow-through.
• Develop a thorough understanding of each home's construction, systems, maintenance history, and unique requirements, as well as each homeowner's preferences and priorities.
• Anticipate client needs, provide thoughtful recommendations, and help homeowners make informed decisions about maintaining and improving their properties.
• Manage sensitive or challenging client situations with professionalism, discretion, and confidence.

Construction Expertise & Proactive HomeCare

• Conduct property assessments to identify maintenance needs, construction deficiencies, potential risks, and opportunities for improvement.
• Apply extensive knowledge of custom home construction, building systems, materials, and methods to diagnose issues and develop effective, lasting solutions.
• Proactively recommend preventive maintenance, repairs, upgrades, and renovations to preserve the quality, functionality, and long-term value of clients' homes.
• Evaluate complex construction challenges, identify root causes, and develop practical, creative solutions that balance quality, cost, and client expectations.

Project Management & Execution

• Manage maintenance, repair, and complex residential remodeling projects from initial assessment through successful completion.
• Own project scope, estimates, budgets, schedules, subcontractor coordination, quality control, and client communication.
• Select, coordinate, and oversee skilled trade partners, ensuring work meets Conrado's standards for craftsmanship and professionalism.
• Proactively identify and resolve challenges, maintaining accountability for project outcomes and escalating issues when appropriate.
• Ensure projects are delivered efficiently, within budget, and with minimal disruption to homeowners.

Collaboration & Operational Excellence

• Partner with HomeCare team members, subcontractors, and internal resources to coordinate work and ensure a seamless client experience.
• Maintain accurate records of home systems, maintenance history, project documentation, budgets, schedules, and client communications.
• Manage multiple complex homes and concurrent projects while maintaining attention to detail, responsiveness, and follow-through.
• Contribute expertise and recommendations to continuously improve the quality and efficiency of HomeCare services.

QUALIFICATIONS

• 5+ years of experience in high-end residential construction, preferably in a Project Manager, Home Manager, Estate Manager, Superintendent, or Construction Manager role, with extensive experience managing complex luxury custom home construction and remodeling projects.
• Deep technical knowledge of residential construction methods, building systems, materials, and best practices, with the ability to independently assess conditions, diagnose issues, and recommend solutions.
• Proven experience managing complex projects from planning through completion, including budgeting, scheduling, subcontractor coordination, and quality control.
• Demonstrated ability to build and maintain trusted relationships with high-end residential clients, navigating demanding expectations with professionalism, discretion, and sound judgment.
• Strong problem-solving skills and the ability to think creatively, anticipate challenges, and make confident, well-informed decisions.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical issues and recommendations to homeowners and trade professionals.
• Highly organized, self-directed, and accountable, with the ability to manage multiple clients, priorities, and projects simultaneously.
• Strong attention to detail and an unwavering commitment to quality, craftsmanship, and exceptional client service.
• You understand that while you are a builder your true value is your ability to sustain lasting relationships with clients. Taking their ideas from vision to completion takes the same intensity and focus regardless of size or complexity.
• You know how to be collaborative while holding projects close to your chest. You are obsessive about client experience.

WORK LOCATION & ENVIRONMENT

This is a full-time position based in the South Bay / mid-Peninsula region, supporting projects and clients throughout the South Bay and Peninsula. The role requires regular travel to client homes, project sites, and the Conrado office based in Los Gatos, CA.

The HomeCare Manager will spend time both in the office and in the field weekly, working closely with team members, subcontractors, and homeowners to ensure projects are completed to Conrado’s standards.

The ideal candidate is comfortable working in a dynamic environment that includes both office-based planning and field-based problem solving. The role requires flexibility, responsiveness, and a commitment to delivering an exceptional experience for every HomeCare client.

PHYSICAL REQUIREMENTS

These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

• Ability to move throughout active residential job sites and client homes, including navigating uneven surfaces, stairs, and outdoor environments.
• Ability to stand, walk, bend, kneel, reach, and occasionally lift or carry materials or equipment up to 30 lbs.
• Ability to travel regularly between job sites, client homes, and the company office throughout the Bay Area.
• Regularly operate a computer and other standard office equipment, including typing, reading, and reviewing project documentation.
• Frequently communicate in person, by phone, and virtually with team members, subcontractors, and homeowners.
• Ability to work both indoors and outdoors in varying weather conditions typical of residential construction environments.
  
  

BENEFITS AND COMPENSATION

• Full-time, direct-hire position required to travel throughout the South Bay & Peninsula to client’s homes.
• Conrado provides comprehensive medical, dental, and vision coverage for employees and dependents (PPO and HSA options).
• Additional benefits include:
  • Annual discretionary performance-based bonus
  • Paid vacation, sick time, and company holidays
  • 401(k) and Roth 401(k) with company match, and discretionary annual contribution
• Base salary range: $90,000-$145,000, commensurate with experience.
  
  

COMPANY OVERVIEW

Conrado Home Builders constructs luxury custom homes and estates across the South Bay and mid-Peninsula. For over three decades, we’ve specialized in technically challenging projects that demand meticulous execution and exceptional service. Our success is built on strong client relationships, disciplined project management, and an unwavering commitment to excellence in every detail.