Homecare Support Supervisor

Description

About Asura

At Asura, we are committed to helping individuals live independently by providing high-quality support services that are person-centered, compliant, and responsive to participant needs. We value teamwork, accountability, compassion, and continuous improvement in everything we do.

Position Summary

We are seeking a motivated and experienced Homecare Support Supervisor to lead and support our Homecare Support Services team. This role is responsible for overseeing day-to-day operations, coaching and developing team members, ensuring compliance with Minnesota CFSS requirements, and delivering an exceptional experience for participants, participant representatives, and community partners.

The ideal candidate is a strong leader who enjoys developing others, solving problems, improving processes, and creating a positive team culture while maintaining a high standard of service excellence.

What You'll Do

• Supervise, coach, and support Homecare Support Specialists.
• Monitor quality, productivity, and service performance metrics.
• Conduct employee training, onboarding, and performance evaluations.
• Assist with hiring, employee development, and performance management.
• Serve as a subject matter resource for complex participant and provider inquiries.
• Ensure compliance with CFSS requirements, company policies, and regulatory standards.
• Collaborate with internal teams, service providers, lead agencies, and state partners.
• Identify and implement process improvements to enhance efficiency and service delivery.
• Support departmental and organizational initiatives as part of the leadership team.
• Foster a culture of accountability, teamwork, and continuous improvement.

Asura Offers:

• Work/Life Flexibility
• Professional Development Opportunities.
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health. Dental, and Vision Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan with employer match
• Company Paid Disability & Life Insurance for full time employees

Hours: Full-time 40 hours/week, Monday – Friday (Non-Exempt)

Location: Homesura -Minnetonka/Hybrid

Compensation: $30.00 -$37.00

Requirements

• Minimum of two (2) years of phone-based customer service experience required.
• Minimum of six (6) months of experience working with Minnesota CFSS services required.
• Previous supervisory, leadership, coaching, or people management experience preferred.
• Demonstrated ability to lead teams, drive accountability, and support employee development.
• Strong understanding of customer service principles and person-centered service delivery.
• Ability to think strategically, solve problems, and make sound decisions in a fast-paced environment.
• Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and effectively utilize company-specific software, databases, and systems.
• Strong organizational, prioritization, and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to adapt to changing priorities and business needs.
• Must successfully complete all required background screenings and pre-employment requirements.

Competency’s Needed:

• Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities.
• Building Effective Teams: Shares, wins and successes; creates strong morale; fosters open dialogue; lets people be responsible for their work; define success in terms of whole team.
• Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; act. with customers in mind
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably as well as decide and act without having total picture; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Developing Direct Reports: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person’s career goals and executes on development plans.
• Drive for Results: can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results.
• Integrity and Trust: is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain.
• Motivating Others: creates a climate in which people want to do their best; can motivate many kinds of people or team members, empowers others, invites input from others, shares ownership and visibility, makes each person feel their work is important.
• Time management: uses time effectively and efficiently.