Hospitality Coordinator

Guests can book handpicked homes with a range of hotel-like amenities, including in- person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Some of your responsibilities will include the following: GUEST EXPERIENCE (70% ) ● Welcoming and checking out our Guests at the beginning and end of their stay ● Liaising with our centralized guest experience team to troubleshoot issues during the stays ● Booking services for our guests (I.e parking, airport transfers, etc.) ● Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible ● Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay ● Maintaining a full inventory of materials we need to best look after our Guests ● Analyzing feedback and working with the team to improve services ● Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks PROPERTY MANAGEMENT (20%) ● Conducting home intakes to ensure properties meet Oasis standards ● Completing quarterly preventive maintenance checklist to upkeep our units properly ● Scheduling maintenance and cleaning services to remedy wear and tear ● Updating home information on Oasis PMS OWNER AND PROPERTY MANAGERS RELATIONS (10%) ● Maintaining the day-to-day relationship with owners and supply partners ● Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units ● Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners You: ● Speak excellent English and Spanish ● Have at least 2-year experience in Hospitality, and/or vacation rental homes ● Ideally have experience working with vacation home owners ● Know CDMX like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well? ● Can multi-task ● Love to meet new people ● Are passionate about what you do ● Thrive under pressure Your schedule: ● Flexible schedule to include, potentially, some weekends and holidays ● 40 hours per week as well as any additional check-ins and check-outs ● Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)