Hospitality Sales Support Coordinator

Job Title

Position Overview:

The Hospitality Sales Support Coordinator plays a vital role in supporting Hospitality Sales Specialists, Account Executives, and Custom Customer Service teams by helping drive accurate and timely execution of hospitality projects, strengthening customer relationships, and increasing the sales organization’s capacity to focus on customers and revenue growth. This developmental role builds foundational knowledge of hospitality sales operations, including custom manufacturing processes, CDS workflows, technical terminology, specifications, order fulfillment, and evolving product details. The Coordinator will initially focus on transactional, administrative, project, and regional coverage support, with the opportunity to grow into introductory business development and inside sales activities as proficiency develops.

This is a remote position supporting the Central Hospitality Sales Region. Candidates located in Georgia or within reasonable proximity to Dalton are preferred to support onboarding, training, and occasional in-person collaboration. Standard work hours are 8:00 a.m. to 5:00 p.m., with the flexibility to support Central Region business needs. Periodic travel may be required for onboarding, training, regional meetings, annual events, and other business-related activities.

Responsibilities

• Serve primary point of contact for regional support at introductory level and/or serve as floater to support Hospitality Sales Specialists during vacations, leave, vacancies, or peak workload periods

• Assist in balancing workloads across regions to ensure timely support and avoid coverage lapses for Account Executives

• Provide primary and/or interim support in vacant Specialist roles by assisting with pricing, order fulfillment, and project coordination

• Assist Account Executives and/or Hospitality Sales Specialists with daily transactional requests

• Maintain Salesforce (SFDC) records including Projects/Opportunities and Quotes

• Partner with AEs/HSS to enter new customers and projects in Salesforce

• Provide administrative support to ensure speedy turnaround times for AEs and customers

• Track and follow up on sample requests, running line orders, and scheduled shipments to meet project deadlines

• Follow up on claims in ShawNow and assist with claim-related documentation

• Update projects with current status and maintain proactive communication with internal teams

• Assist with following up on identified and qualified leads under direction of the Manager and VPSA team

• Send targeted promotional materials aligned to specific brands and renovation projects

• Maintain proactive communication with customers to reinforce brand offerings and encourage additional orders during project phases

• Partner with manager, HSS and VPSA teams to assist with newsletters, email campaigns, and promotional materials

Required Qualifications

• High school diploma or equivalent and experience in a customer-facing, customer service, administrative, project coordination, order management, or sales-support environment.

• Familiarity with hospitality workflows, order entry, claims processing, Glink/Vista, and ShawNow

• Strong communication, organization, and time-management skills

• Ability to manage multiple priorities across regions and stakeholders

• Ability to adapt responsibilities based on regional needs, Account Executive strategies, and evolving business priorities

• Commitment to continuous learning to maintain proficiency in CDS processes, technical specifications, and system updates

• Flexibility to support different people, regions, and working styles while adapting responsibilities to changing business needs.

• Demonstrated reliability, teamwork, learning agility, and willingness to perform routine or repetitive tasks with consistency and a positive attitude.

• Ability to support Central Region business hours and travel as needed for training, regional meetings, and periodic company or industry events.

Highly Preferred Qualifications

• Experience supporting sales representatives, account executives, or a field-based sales organization.

• Commercial flooring, hospitality, commercial interiors, manufacturing, building materials, or other project-based commercial experience.

• Experience with customer service, custom design, custom manufacturing, order fulfillment, project coordination, claims processing, or inside sales.

• Working knowledge of Salesforce, ShawOnlineLive, ShawNow, G-Link, Vista, CDS workflows, or related customer relationship and order-management systems.

• Experience interpreting product specifications, technical details, custom project requirements, or design-related documentation.

• Ability to work effectively in a remote environment, with proximity to Georgia preferred to support in-person training and collaboration when needed.

Position level: The role may be filled at the N07 or S04 level based on the selected candidate’s relevant experience, technical knowledge, and demonstrated readiness.

Competencies

· Build Customer Satisfaction

· Learn and Apply

· Manage Work

· Communicate Effectively

· Initiate Action

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