Hospitality Training & Standards Coordinator

Job Description:

Job Summary:

JSX does not just move passengers from point A to point B, our customers arrive effortlessly and refreshed. The Hospitality Training & Standards Coordinator supports the Training & Standards Division of Hospitality by providing administrative support to the Director of Hospitality Training & Standards and serving as a key coordination partner across divisional priorities, projects, communications, and day-to-day operational needs.

This role acts as both administrative support and a division right hand, helping keep Training & Standards initiatives organized, communicated effectively, and executed consistently across Hospitality. The Coordinator supports T&S projects, ad-hoc requests, cross-functional coordination, and communication to different hospitality groups while helping maintain the elevated service and operational standards that define the JSX customer experience.

Responsibilities/Day in the Life Tasks:

• Provide administrative support to the Director of Hospitality Training & Standards and the Training & Standards Division, including scheduling, meeting coordination, agenda preparation, note-taking, follow-up tracking, and maintaining divisional trackers and documentation.
• Serve as a coordination partner and division right hand by helping organize priorities, track deadlines, prepare updates, and support follow-through on key T&S initiatives.
• Assist with Training & Standards projects, initiatives, rollout planning, and ad-hoc requests as needed.
• Support communication from Training & Standards to hospitality leaders, stations, frontline teams, and cross-functional partners, including briefs, recaps, updates, reminders, and project communications.
• Help coordinate divisional meetings, project reviews, working sessions, and follow-ups to ensure information is organized and action items are clearly captured.
• Assist in maintaining Training & Standards documentation, project plans, training support materials, communication calendars, SharePoint resources, trackers, and related records.
• Provide coordination and support across hospitality and T&S initiatives, including training launches, standards updates, operational readiness efforts, and cross-department projects.
• Assist with compiling information, identifying trends, preparing summaries, and organizing materials to support training, standards, communication, and operational decision-making.
• Maintain confidentiality and use sound judgment when supporting division priorities, leadership communications, sensitive information, and stakeholder follow-up.

Culture:

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required:

Experience-

• Undergraduate degree in Business, Hospitality Management, Communications, Organizational Development, or related field.
• Experience providing administrative, coordinator, or project support in a hospitality, customer service, operations, training, or standards-focused environment.
• Experience supporting leaders, teams, or cross-functional projects with calendars, documentation, tracking, communication, and follow-up.

Licenses & Certifications-

• Must possess a valid Driver’s License for operating ground support equipment and customer vehicles.

Knowledge, Skills, & Abilities-

• Strong organizational skills with the ability to manage multiple priorities, deadlines, requests, and follow-ups.
• Clear verbal and written communication skills with the ability to tailor messages for leaders, stations, frontline teams, and business partners.
• High attention to detail and strong follow-through when managing documentation, trackers, meeting notes, and project updates.
• Ability to maintain confidentiality, exercise sound judgment, and manage sensitive information appropriately.
• Proficiency with Microsoft Office Suite and ability to quickly learn internal systems, SharePoint resources, forms, trackers, and reporting tools.

Preferred:

Experience-

• Four-year college degree.
• Travel, aviation, hospitality, training, or customer service industry experience.
• Experience supporting training, standards, project management, communications, or operational readiness efforts.
• Experience working in customer service environments with elevated service expectations.

Licenses & Certifications-

• No additional licenses or certifications preferred unless otherwise required by business need.

Knowledge, Skills, & Abilities-

• Experience with SharePoint, Microsoft Teams, Smartsheet, Power BI, JotForm, learning management systems, or similar tools.
• Familiarity with station operations, frontline training, hospitality standards, or internal communication processes.
• Ability to identify process gaps, organize information clearly, and help translate ideas into actionable plans or communications.

Basic Requirements:

• Interact with other departments in a respectful manner and be considered a reliable resource.
• Must be able to work flexible shifts including early mornings, late nights, holidays, and weekends as business needs dictate.
• DOT requirement of being on the company Drug and Alcohol program.
• Must have and maintain a valid US driver’s license and clean driving record.
• Ability to operate a manual transmission and perform parallel parking.
• Clean driving and arrest record.
• Intermittent physical activity including extended periods of standing, bending, reaching, regular lifting up to 50 pounds with occasional lifting up to 90 pounds.
• May be required to perform duties at other JSX locations.
• Maintain a calm and organized approach when managing multiple tasks, priorities, and requests.
• Demonstrate attention to detail, accountability, reliability, discretion, and strong follow-through when supporting divisional work.
• Work collaboratively with crewmembers, leaders, and business partners to support Training & Standards and broader Hospitality initiatives.
• Monitor the operational environment to detect changes that affect safety and notify leadership as needed.
• Review and ensure compliance with all updated policies, including Safety Alerts, Learning Notices, procedural changes, regulatory standards, and local regulatory guidance.
• Ensure personal readiness to conduct safety-sensitive duties at all times and proactively identify fatigue, stress, or other factors that may prevent safe execution of duties.
• Responsible for personal compliance with all DOT requirements regarding Drug and Alcohol.

We do whatever it takes:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Compensation Range:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

This Is How We Fly.

We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently.