Hourly Identity Verification and CRM Support

Hourly Identity Verification and CRM Support

Part-Time/Temporary: November through April $25/hour, 15 hours/week

Office of the President, CRM Team

111 West State Street, Trenton, NJ 08608 (Primarily Remote with occasional on-site meetings for onboarding and implementation)

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Summary:

Reporting to the Associate Director of CRM Operations, the Hourly Identity Verification & CRM Support position will assist the CRM technical team with application processing, identity verification protocols, and routine CRM tasks. This role ensures operational continuity, maintains rigorous fraud prevention standards, and preserves prompt turnaround times during peak admissions cycles and the winter closure period, allowing core technical staff to focus on complex enterprise CRM implementation milestones.

Key Responsibilities:

- Application Processing: Reviewing, processing, and maintaining new undergraduate applications to ensure prompt turnaround times and continuous operational flow.

- Fraud Reviews & Identity Verification: Executing identity verification and fraud review protocols to safeguard the integrity of admissions procedures and protect institutional security.

- Zendesk Ticket Responses: Providing timely, accurate support and resolving applicant inquiries submitted through Zendesk support channels.

- Winter Break Continuity: Maintaining continuous departmental operations and application reviews during TESU’s winter break (December 24th through January 4th).

Knowledge, Skills & Abilities:

- Technical Proficiency: Proficiency in Microsoft Office Suite and modern CRM environments.

- Organizational Skills: Proven attention to detail, exceptional organizational skills, and the ability to work independently and consistently meet deadlines.

- Communication: Outstanding oral and written communication skills with a customer service-oriented, positive attitude.

- Confidentiality & Inclusion: Ability to handle sensitive information confidentially and interact positively and professionally with diverse groups.

Requirements:

Education: Bachelor’s degree from an accredited college or university.

Experience: Relevant work experience with higher education admissions technology, including Recruit CRM and other Ellucian products, and identity verification software.

*TESU strives to offer a flexible work environment while balancing the operational needs of the University. As such, we have several options for hybrid-work schedules. Positions determine what type of hybrid-work schedule is available and, if necessary, adjustments are made to support University operations.

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer