Housing Case Manager

Department: Housing for Healthy California (HHC) and Housing Operations
Reports To: Program Supervisor
FLSA Status: Full time, Non-Exempt Work Location: 1329 Howe Ave., Sacramento, CA 95821; Sacramento County Office. At least (3x Weekly in office)
Schedule: Full-time, typically Monday- Friday; 37.5 hours per week.

Position Summary
The Housing Case Manager provides housing-focused case management to participants experiencing homelessness or chronic homelessness, including high-cost health users and Medi-Cal beneficiaries. This role is responsible for rapid engagement, consistent documentation in HMIS, landlord and housing navigation work, and housing retention support aligned to HHC contract requirements.

Essential Duties and Responsibilities
• Engage assigned households within five business days of referral assignment and complete required intake and assessment activities.
• Support participants to complete housing applications and documentation accurately and on time.
• Complete HMIS enrollment, including required assessments within 30 days of assignment, and maintain ongoing assessments every six months or after significant life changes.
• Document all services and case notes in HMIS using objective language, completing entries by close of next business day.
• Develop and maintain individualized housing plans and support participants through housing search, lease-up, and move-in processes.
• Conduct monthly home visits and inspections to verify safe and suitable housing conditions; document findings and address issues promptly with a corrective plan.
• Coordinate with landlords and property owners; advocate for participants with prospective landlords and during lease negotiations.
• Assist with processing and documentation for housing financial assistance and problem-solving funds in coordination with fiscal staff.
• Attend MDT meetings, case conferencing, and partner meetings as required to support participant success and comply with contract requirements.
• Provide weekly status updates to supervisor/management on caseload progress, barriers, and risk issues.
• Other duties as assigned.

Required Qualifications
• Minimum 3 years relevant experience in housing services, homelessness response, case management, or related field (lived experience may count toward experience as applicable).
• Strong interpersonal skills and ability to engage participants with dignity and respect.
• Working knowledge of homelessness systems, housing navigation, and housing locator techniques.
• Ability to work in the field and respond appropriately to difficult situations and crises.
• Proficiency with email and basic data entry; ability to use HMIS reliably.
• Valid California driver license and proof of auto insurance (required).
• Successful completion of DOJ background check.

Preferred Qualifications
• Experience with HMIS, Coordinated Access System processes, and Housing First model.
• Experience building landlord networks and housing resource lists.

Work Environment
• Field work in the community and in participant homes, plus office-based documentation and meetings.
• Exposure to high-need participants and challenging environments.
• Travel and flexible scheduling are required to meet engagement timelines.

Physical Requirements
• Ability to sit while driving, climb stairs, and lift up to 30 pounds.
• Ability to perform home walk-throughs and inspections.

Compliance and Performance Expectations
• Meet HHC timelines and documentation standards; these are contract requirements and not optional.
• Maintain confidentiality and protect participant data in HMIS and all communications.
• Report incidents and safety concerns immediately through required channels.
• Follow SWS Employee Handbook policies, including attendance, conduct, and technology use.