Housing Manager

Position Summary:

The Housing Manager plays a key leadership role in San Antonio and Bexar County’s homelessness response system, overseeing the Homelink Coordinated Entry model to ensure effective housing access, prioritization, referrals, and outcomes. This position supervises the System Administration Coordinator and Program Coordinator, leads the development and implementation of housing policies and system improvements, and ensures alignment with HUD requirements and community goals. Working collaboratively with homeless service providers, housing programs, government agencies, and other community partners, the Housing Manager strengthens coordination, expands housing opportunities, and improves system performance. The role also oversees housing initiatives for specialized populations, including youth and young adults, survivors of domestic violence, and other priority populations, using data and partnerships to advance a coordinated, person-centered approach to housing.

This job might be for you if you are:

• A collaborative, innovative problem solver who enjoys leading change.
• Passionate about working in a mission-driven, inclusive, and team-oriented environment.
• Organized and skilled at managing grants, deadlines, and competing priorities.
• Committed to strengthening Coordinated Entry and connecting people experiencing homelessness to housing and services.
• Skilled at turning strategy into action through effective policies, processes, and system improvements.
• A relationship builder who enjoys engaging landlords and partners to expand housing opportunities.
• A systems thinker who identifies challenges, improves processes, and aligns efforts with community goals.

Essential Duties and Responsibilities:

• Serve as a subject matter expert on homeless services, Coordinated Entry, housing resources, housing navigation, landlord engagement, and housing system performance. Stay informed on federal, state, and local regulations and support community compliance with applicable funding and reporting requirements.
• Foster and maintain strong relationships with community partners, homeless service providers, landlords, property managers, housing authorities, developers, government agencies, healthcare systems, victim service providers, and other partners to strengthen coordination across the homelessness response system.
• Develop and oversee an online housing inventory and tracking system to monitor real-time housing availability.
• Work with community partners and oversee CE/CTH staff to develop, implement, and monitor population-specific integration efforts and intersectional system alignment, including initiatives serving individuals experiencing unsheltered homelessness, survivors of domestic violence, veterans, youth and young adults, and older adults.
• Ensure access to and accurate tracking of Homelink resources and housing opportunities across the community.
• Collaborate with CTH teams to ensure Homelink resources are effective, impactful, appropriately marketed, and communicated to increase community and user awareness.
• Lead the development and implementation of community-wide housing strategies designed to increase housing opportunities and improve housing outcomes for households experiencing homelessness.
• Identify housing system barriers, service gaps, and performance challenges, and develop strategies and best practices to strengthen housing access, housing stability, and permanent housing outcomes.
• Collaborate with providers and community partners to promote fair access to housing opportunities and address barriers affecting individuals and families served through Coordinated Entry.
• Assist with the development of policies, procedures, standards, external communications, and educational materials that support community understanding and effective system operations.
• Collaborate with the Data and Performance team to evaluate Homelink's impact on reducing homelessness, monitor housing and system performance outcomes, and inform continuous quality improvement efforts.

• Develop and implement quality assurance processes to ensure consistent and equitable application of Homelink standards, policies, procedures, and housing system practices.
• Establish work priorities, delegate responsibilities, and ensure the Program Coordinator and System Administration Coordinator have the resources, training, and support needed to effectively carry out their duties and achieve program objectives.
• Perform other duties as assigned by the Director of System Response.

Education and Experience:

• Two 3-5 years of experience in human services, system coordination, landlord engagement, property management partnerships, affordable housing development, housing navigation, housing resource coordination, planning and implementation, homeless outreach, local government, case management, and/or housing programs is preferred.
• Bachelor’s degree in social work, sociology, public administration, or closely related field preferred.

Close to Home encourages individuals with lived experience of housing insecurity or homelessness and individuals seeking second-chance employment opportunities to apply. We value the knowledge and skills gained through lived, professional, educational, and community experiences.

Knowledge, Skills, and Abilities:

• Proficiency with standard Microsoft Office Suite and intermediate to advanced Excel, Word, and Outlook skills is required.
• Strong written, verbal, and presentation communication skills. Ability to communicate clearly.
• Ability to lead a diverse group of stakeholders and willingness to continuously develop facilitation skills.
• Strong time management skills and the ability to multi-task, prioritize, and exercise sound judgment in a fast-paced environment.
• Demonstrate a sense of urgency, responsiveness, and customer service approach to the position.
• Competency in problem-solving and critical/strategic thinking to develop creative solutions to complex problems. Ability and desire to investigate issues.
• Knowledge of the local homeless response system or HUD Housing programs is preferred.
• Ability to set work priorities and evaluate and create solutions to work-related problems. Decisions should be systemic and not individually based.

• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Develop and maintain harmonious relationships with key stakeholders to ensure positive and productive program outcomes for clients and partner agencies.
• Data input and reporting experience within a Homeless Management Information System or relational database (HMIS) is preferred.

Position Details:

The Housing Manager is a regular, full-time, exempt, benefits-eligible position. The annual salary is $70,000, with an effective start date of November 30, 2026. Close to Home staff can work remotely, but regular in-person meetings are required. The first month of employment is generally office-based to assist with onboarding. CTH’s main office is at 4400 S. Piedras, Suite 129, San Antonio, TX 78228.

Current Full-Time Employee Benefits

• Medical, Dental, and Vision Insurance: CTH offers competitive health care coverage, including a $675 monthly employer contribution toward medical, dental, or vision premiums, as well as a $375 monthly employer contribution toward dependent coverage. Eligibility begins on the first of the month following the date of hire.
• Disability and Life Insurance: CTH provides voluntary short-term disability and employer-sponsored life insurance of $20,000, with additional insurance coverage available as employee-paid options.
• 403(b) Retirement Plan: CTH provides Team Members with a 403(b) Retirement Plan and an employer contribution match.
• Paid Holidays: Close to Home currently provides Team Members with 15 paid holidays each year, a week for winter break, and a floating holiday during your birthday month!
• Paid Time Off (PTO): Full-time employees accrue PTO immediately upon hire. Accrual rates increase with years of service, and up to 160 hours can be rolled over year-to-year.
• Personal and Family Leave: CTH allows up to 12 weeks of personal or family leave in a rolling 12-month period, including four weeks of paid leave after one year of employment.
• Flexibility: CTH allows employees to work in-office or from home daily. Occasional in-person meetings and on-site presentations are required. General SARAH Office Hours of Operation are Monday – Friday, with start times ranging from 7:00 a.m. – 9:00 a.m., depending on employee availability and preference.

Vehicle/Licenses:

Must have daily use of a vehicle without prior notice. Must maintain current registration and automobile liability insurance in compliance with Texas Law, allowing personal vehicle use for work purposes. Mileage reimbursement is provided.

Physical Requirements:

Physical requirements include occasional lifting/carrying of 20 pounds, maneuvering in public spaces, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer keyboard and essential office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment or field environment.

*THE CEO/President MUST APPROVE EXCEPTIONS TO THESE CRITERIA*

Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.

Application Details:

To apply for this position, please submit your cover letter and résumé. Applications will be reviewed on a rolling basis until the position is filled. CTH is a 501(c)(3) nonprofit with a mission to ensure everyone has a place to call home in San Antonio and Bexar County. For more information about our organization, visit our website at closetohomesa.org.

Close to Home is an equal opportunity employer and affords equal opportunity to all applicants for all positions regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Close to Home: Close to Home exists to ensure everyone has a place to call home in San Antonio and Bexar County. As the region's Continuum of Care (CoC) lead agency, Close to Home secures and distributes funding for direct service providers in the housing and homeless community and provides guidance to improve policies and programs. We accomplish our mission by strengthening our coordinated system of care, promoting sustainable strategies, focusing on measurable impact, and advocating for people experiencing homelessness. For more information, visit closetohomesa.org.

Our Values:

We are Empowering Partners. We see the potential in people, lead with trust, embrace differences, and elevate strengths.

We are Resourceful Problem Solvers. We embrace optimism, innovation, and excellence as we face adversity and tackle problems

We are Relentless Learners. We are students of impact, strive to be subject matter experts, and recognize setbacks as opportunities for growth.

We are Systems Leaders. We nurture the health of the whole by catalyzing and supporting the process of systems-level change to collaboratively build and achieve our community’s vision.

We are ALL IN. We are consistently going all in our mission and supporting each other.