HR and Operations Coordinator (LATAM only)
- Hiring from
- Latin America
- Work type
- Remote
- Posted
- Sep 1, 2026
Job Description
This is a remote position.
Location: Remote, LATAM
Schedule: Monday–Friday, 8:00 AM–5:00 PM ET
Employment Type: Full-Time Independent Contractor
English Level: Advanced English required (strong B2 minimum; C1 preferred)
About the Role
MyVA Support is looking for a hands-on HR & Operations Coordinator to take ownership of key HR and operational processes across our remote workforce.
The person in this role will coordinate the contractor lifecycle from recruitment and onboarding through performance management and offboarding, while also maintaining HR systems, supporting payroll processes, coordinating with internal departments, and keeping critical operational processes organized and on schedule.
We are looking for someone who can work with limited supervision, identify what needs attention, follow through without constant reminders, and use sound judgment when priorities change.
The right person is highly organized, comfortable with technology, strong at follow-up, and able to move between recruitment, HR administration, systems, documentation, and day-to-day operations without losing track of details.
This is an individual contributor role reporting to the Operations Manager. You will execute and coordinate these processes directly; you will not manage separate Recruiting, HR, or Operations teams.
Position Scope
The position supports approximately:
- Around 50-100 active contractors.
- 10-50 active clients.
- 5-20 performance reviews during an average month.
Performance-review volume may vary based on first-month, third-month, sixth-month, annual, and performance-improvement review schedules.
Key Responsibilities
Recruitment & Talent Operations
* Coordinate the recruitment process from an approved job opening through candidate selection and onboarding.* Post job openings and manage candidate pipelines across recruiting platforms.* Source and screen candidates based on position requirements.* Review candidate applications, assessment results, AI interview responses, and Zoho Recruit records against the approved requirements of each opening. Use your own judgment; the AI interview is an input, not a hiring decision.* Contact candidates who appear qualified to confirm interest, availability, compensation expectations, and any information that is missing or inconsistent.* Conduct live group interviews in English and Spanish. Assess communication, relevant experience, reliability, and fit for the specific opening; document clear, factual outcomes.* Coordinate next steps for candidates who advance, including additional interviews, client presentation materials, follow-ups, and selection decisions made by the appropriate leaders.* Keep Zoho Recruit applications, statuses, notes, candidate communication, and Talent Pool records accurate and current. Identify duplicate or conflicting records and resolve or escalate them appropriately.
Contractor Lifecycle & People Operations
* Coordinate onboarding for new contractors, including documentation, system access, internal communication, and required follow-ups.* Maintain complete and accurate contractor records.* Coordinate training and onboarding activities with Operations, QA, IT, and other departments.* Track important contractor changes, documentation, compensation updates, and employment-related records.* Coordinate contractor offboarding, including documentation, final payroll information, system access removal, IT coordination, and record updates.* Maintain confidentiality when handling compensation, performance, disciplinary, and personal information.
Performance Management & Employee Relations
* Coordinate monthly, semiannual, annual, and ad hoc performance review processes.* Gather and organize feedback from supervisors, clients, and internal stakeholders.* Prepare performance documentation and ensure appropriate follow-up.* Support Performance Improvement Plans (PIPs), coaching documentation, and other performance-related processes.* Track pending reviews, action items, and deadlines.* Identify recurring performance or operational issues and escalate them appropriately.* Maintain complete historical documentation of performance-related actions.
HR Systems & Data Management
* Maintain Zoho Recruit and other company systems as reliable sources of information.* Keep candidate and contractor records complete, accurate, and current.* Manage recruiting pipelines, statuses, notes, templates, lists, workflows, and related records.* Identify and correct duplicate, incomplete, outdated, or inconsistent information.* Maintain accurate historical records and documentation.* Support improvements to workflows, automations, templates, and internal processes.* Learn and work confidently across multiple software platforms.
Payroll & Operational Support
* Prepare and validate HR-related payroll inputs, including absences, bonuses, deductions, compensation changes, and other exceptions.* Maintain accurate supporting documentation for payroll-related changes.* Coordinate with Operations, QA, IT, and management on contractor-related matters.* Follow up on pending IT requests, access changes, onboarding/offboarding requirements, and operational issues.* Collect and organize client or supervisor feedback when required.* Prepare HR and operational reports as needed.* Create and maintain SOPs, trackers, templates, and internal documentation.* Identify gaps or inefficiencies and propose practical improvements before implementation.
Requirements
Non-Negotiable Requirements
* Advanced spoken and written English. You must be able to conduct interviews, participate in meetings, write professional emails, and communicate spontaneously in English without relying on translation tools.
* Minimum 3 years of relevant experience in HR Operations, People Operations, Recruitment Operations, Talent Acquisition, or a comparable HR/operations role.
* Hands-on experience managing recruitment processes beyond interview scheduling or basic administrative support.
* Experience working with an ATS, HRIS, CRM, or similar system. Zoho Recruit experience is strongly preferred.
* Strong attention to detail and ability to identify inconsistencies or missing information.
* Excellent organizational and follow-up skills.
* Ability to manage several active processes and competing deadlines simultaneously.
* Strong professional judgment and discretion when handling confidential information.
* Ability to work independently and take ownership of assigned processes.
* Strong written communication and documentation skills.
* Comfortable learning new systems and troubleshooting basic workflow or data issues.
* Availability to work Monday through Friday, 8:00 AM–5:00 PM Eastern Time.
* Ability to review assessments and AI-generated interview material critically, verify important information with candidates, and make evidence-based recommendations.
* Strong organization and follow-through across active openings and contractor-related deadlines, with good judgment about when to escalate an issue.
* Experience coordinating onboarding, HR documentation, performance review follow-up, or offboarding; confidence working directly with candidates and internal stakeholders.
Preferred Qualifications
- Experience with Zoho Recruit, Zoho CRM, or other Zoho applications.
- Experience supporting remote teams or independent contractors.
- Experience with payroll preparation, onboarding, PIPs, HR reporting, or client feedback.
- Experience facilitating group interviews or high-volume recruitment processes.
- Experience creating SOPs or improving workflow automations.
- Familiarity with assessment, time-tracking, or remote-work management platforms.
Benefits
We value long-term relationships with our team and offer benefits designed to recognize commitment, performance, and tenure with MyVA Support:
* 100% Remote Position: Work from home while collaborating with an international team.
* Weekends Off: Regular schedule from Monday through Friday, with Saturdays and Sundays off.
* Paid U.S. Holidays After 3 Months: After successfully completing your first three months with MyVA Support, company-observed U.S. holidays are paid.
* Tenure-Based Paid Vacation Program: Paid vacation increases as you build your career with MyVA Support:
After 1 year: 5 paid vacation days per year. After 3 years: 10 paid vacation days per year. After 5 years: 15 paid vacation days per year.
* Long-Term Growth Opportunity: Build experience across HR, recruitment, operations, systems management, and process improvement within a growing international organization.
* International Work Environment: Collaborate with professionals, contractors, and clients across different industries and locations.
* Professional Development: Opportunities to strengthen your expertise in HR Operations, People Operations, recruitment systems, and operational management.
Our Selection Process
Because this position requires strong communication, judgment, systems knowledge, and independent execution, selected candidates should expect a multi-step evaluation process that may include:
* Resume and experience review* Live English communication assessment* HR/recruitment interview* Practical systems and data-management assessment* Live situational exercise* Final interview
Important: English proficiency will be evaluated through live conversation. AI and translation tools may be useful in day-to-day work, but candidates must be able to communicate independently and spontaneously in English.
Data Privacy Notice
By applying for this position, you authorize MyVA Support, Inc. to process, store, and transfer your personal information through the platforms used for recruitment and selection purposes. Your information will be treated confidentially and will not be shared with unrelated third parties.