HR BPO Delivery Analyst - US Virtual

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

HR BPO Delivery Analyst

This position is a professional role responsible for providing payroll accounting and funding analytical expertise and consultation to Strada clients. The role works with internal teams, clients, vendors, and auditors to resolve accounting and funding issues, maintain appropriate controls, and minimize financial and compliance risk. The candidate will also support high-risk escalations, implementations, and continuous improvement initiatives that impact Strada and its clients.

Delivery Key Responsibilities

• Perform payroll-to-General Ledger (GL) reconciliations, including payroll activity, GL postings, balance sheet accounts, and interface error reports, and identify and resolve discrepancies.
• Prepare bank and funding reconciliations by comparing payroll, banking, and third-party payment data and taking appropriate action to clear reconciling items.
• Analyze payroll variances, accounting discrepancies, and compliance issues; perform root cause analysis and recommend appropriate resolutions.
• Assess financial, legal, and operational risks associated with escalated issues and make recommendations to clients and internal management.
• Prepare or support journal vouchers, reclassifications, and other accounting adjustments and understand their impact on the General Ledger.
• Provide functional and technical support for payroll accounting and funding issues, including researching system defects, documenting evidence, and coordinating resolution with Application Services and Product teams.
• Support client implementations, go-lives, year-end activities, and ongoing delivery of accurate payroll accounting and GL files and documents.
• Respond to client, vendor, and internal inquiries related to payroll accounting, funding, treasury, and financial processes.
• Serve as a subject matter expert for audit requests, ensuring accurate and timely responses and that appropriate audit controls are established and followed.
• Maintain and enforce Defined Work Instructions (DWIs), process documentation, and other controls to support consistent and compliant service delivery.
• Partner with payroll processing teams, Operations, Product, and other internal groups to resolve escalations, share lessons learned, and identify opportunities to improve service delivery.
• Identify opportunities for automation, innovation, process improvement, and enhanced controls, and support implementation of approved solutions.
• Support team development through knowledge sharing, training, and coaching, and provide guidance on complex issues and escalations.
• Build effective relationships with clients, internal teams, and vendors while maintaining the confidentiality of sensitive payroll and financial information.

Professional Experience & Skills

• Bachelor’s degree in Accounting, Finance, or a related field preferred, with accounting experience required.
• Payroll accounting, payroll financial reporting, or payroll funding experience preferred.
• 1-3 years of experience with Workday or a similar ERP/accounting system.
• Strong understanding of General Ledger accounting, reconciliations, journal entries, financial reporting, and payroll accounting processes.
• Advanced Excel skills and proficiency with Microsoft Office and related financial systems.
• Ability to analyze complex financial issues, identify root causes, assess risk, and make sound recommendations.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain SLA and client commitments in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to work effectively with clients, internal teams, vendors, and senior stakeholders.
• Ability to work independently and collaboratively while following established processes and controls.
• Strong attention to detail, problem-solving skills, adaptability, and willingness to learn in a global environment.

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum:

$61,950.00 - $115,050.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.