HR Coordinator

How you’ll power our business as a People Coordinator

Reporting to the People Services Manager - DCC Energy GB, this position will play a key role in delivering an exceptional People Services experience through high-quality service delivery, expert people support, accurate transaction management, and robust governance. The role is responsible for ensuring colleague and manager queries are resolved efficiently, people processes are executed right first time, and employee data remains accurate, compliant, and credible. Working as part of a customer-centric People team, the role contributes to operational excellence, continuous improvement, and business performance.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future

Here’s what you’ll be doing

Service Delivery & People Operations

• Deliver accurate and timely People Services support across the employee lifecycle, from onboarding to offboarding.

• Manage people transactions efficiently, ensuring all updates are completed accurately and in line with service standards.

• Execute people processes consistently and in accordance with company policies and procedures.

Customer Experience

• Provide expert people support and guidance to colleagues and managers.

• Deliver a responsive, customer-centric service that prioritises colleague experience and business needs.

• Build trusted relationships with stakeholders through professional and solution-focused support.

Right First Time

• Take ownership for the accuracy and quality of all People Services activities.

• Ensure queries, transactions, and requests are completed correctly the first time.

• Apply policies, procedures, and controls consistently to minimise risk and rework.

• Proactively identify and resolve issues, escalating where appropriate.

Data Credibility & Governance

• Maintain accurate, complete, and reliable employee data across HR systems.

• Ensure compliance with GDPR, company policies, and governance requirements.

• Conduct regular data quality checks and support audit activities.

Operational Excellence & Continuous Improvement

• Identify opportunities to improve processes, enhance efficiency, and simplify ways of working.

• Support the implementation of new systems, technologies, and service improvements.

Commercial Focus

• Understand the impact of effective People Services on organisational performance and employee experience.

• Support efficient, cost-effective ways of working by reducing errors, duplication, and process inefficiencies.

People Team Collaboration & Partnership

• Contribute to key People Plan priorities and support the delivery of strategic people initiatives.

• Work collaboratively across the People function, stepping outside individual specialisms to deliver the best outcomes for colleagues and the business.

What we’ll need from you

• Educated to at least GCSE standard, with passes at grade C(4) or above (or equivalent) in English and Mathematics

• Proven track record of delivering high quality work, to deadlines

• Excellent organisational skills, in order to manage & prioritise workload to meet conflicting deadlines

• Committed and personable with fluent written and verbal communication skills

• Ability to work flexibly and manage competing priorities.

• Competent in Word, Excel & PowerPoint with previous experience and confidence with working with a HRIS

• Basic understanding/knowledge of UK Employment Law

• A CIPD qualification or working towards one would be desirable, but customer service skills, HR experience and the right attitude are equally important.

What you’ll get from us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus

• Enhanced Pension Scheme

• Life Assurance

• EAP (Employee Assistant Plan)

• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers

• Extensive discounts from loved brands and major retailers

• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours

• Enhanced Family Friendly Leave