CD
HR OPERATIONS ANALYST
- Hiring from
- Colombia
- Work type
- Hybrid
- Posted
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Location: Hybrid Reports to: Supervisor, HR Operations
About The Role
We are looking for an HR OPERATIONS ANALYST to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and ServiceNow while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.
Key Responsibilities
About The Role
We are looking for an HR OPERATIONS ANALYST to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and ServiceNow while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.
Key Responsibilities
- Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations, and offboarding.
- Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.
- Respond to employee and manager inquiries through ServiceNow, resolve routine cases within service levels, and escalate complex issues when needed.
- Provide guidance on HR policies, procedures, and self-service tools.
- Support benefits, leave, and documentation administration.
- Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.
- Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.
- Identify process improvement opportunities and assist with testing and implementation of Workday enhancements.
- Bachelor’s degree or equivalent experience.
- 1 - 2 years of experience in HR administration, HR operations, or shared services.
- Experience working with HRIS systems.
- Fluent English (spoken and written), as the role works daily with stakeholders in the USA and Canada.
- Strong customer service orientation.
- Strong attention to detail.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced shared services environment.
- Strong organizational and problem-solving skills.
- Ability to maintain confidentiality.
